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Reservations Apprentice

  • Location: LIVERPOOL
  • Salary: 14966.64
  • Level: 2
  • Reference: VAC-38859
05/11/2018 lifetime LIVERPOOL L1 8LW

Reservations Apprentice VAC-38859

  • Sector: hospitality travel
  • Location: LIVERPOOL
  • Salary: 14966.64
  • Level: 2
  • Reference: VAC-38859
Reservations Apprentice
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Hospitality giant, Hilton, is looking for a motivated, passionate individual to join their team as a Reservations Apprentice. A highly sought after role, as well as having the opportunity to be mentored by Hilton’s experienced Reservations staff, you’ll also receive on-the-job training working towards a nationally recognised Level 2 Standard in Reservations.

Scope and General Purpose of job

As a Reservation Apprentice you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Apprentice is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Main Duties and Responsibilities

A Reservations Apprentice will learn and demonstrate the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business

o Respond, positively, to sales inquiries to develop future sales leads

o Identify sales leads, as appropriate

o Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation

o Provide prompt and efficient service while maintaining the hotels brand standards

• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

• Arrange and carry out Hotel show rounds

• Act in accordance with fire, health and safety regulations and follow the correct procedures when required

 To comply with all relevant legislation:
 Health and Safety at Work Act 1974
 Fire Precautions Act 1973
 Hygiene Regulations Amended 1990
 COSHH Regulations

What are the benefits?

Your benefits will include a competitive apprentice salary and holiday entitlement. As an employee you will have access to further discounts on products and services offered by Hilton and its partners.

What are we looking for?

Reservations Apprentices serving Hilton hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should possess the following attributes:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Highly presentable
• Competent level of IT proficiency


Position Type: Apprenticeship

Sector: Hospitality

Working Week : 39 hours spread across multiple shifts including weekends

Weekly Wage : £287.82

Application Deadline: 03-12-2018

Possible Start Date : 10-12-2018

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