25/09/2018 APM West Bromwich B70 7NN

Retail Customer Service Apprentice VAC001446312

  • Sector: customer service, retail
  • Location: West Bromwich
  • Salary: 5.772
  • Level: 2
  • Reference: VAC001446312
Retail Customer Service Apprentice

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What is a Retail Customer Service apprenticeship? It will involve working in our store as a full time team member, helping with every aspect of creating a great customer experience and learning about how a retailer operates their business.


Apprenticeship summary
Weekly wage
Working week
Monday – Sunday – shifts to be confirmed

Total hours per week: 30.00

Apprenticeship duration
13 months

Possible start date
01 Oct 2018

Apprenticeship level
Intermediate Level Apprenticeship

Reference number

1 available


You will work with the team in store helping and serving customers, ensuring shelves are stocked and the store is welcoming and attractive.

This will include:

Understanding what the customer wants
Demonstrating exceptional customer service
Understanding the business and maintaining the brand reputation
Resolving customer queries
Using knowledge to promote products to customers
Highlighting promotional offers to work towards achieving sales targets
Supporting promotion changes and stock rotation
Understanding how to increase sales through product placement
Adhering to all policies and procedures
Supporting store delivery of KPIs
Requirements and prospects
Desired skills
Strong literacy and numeracy skills to enable you to complete a Level 2 Customer Service Practitioner Diploma
Confident communicator
Excellent people skills
Personal qualities
You should apply for this role if you:

Have a keen interest in retail business
Are adaptable with a positive attitude to learning and working
Are confident working with people
Are hard working and looking for variety and a fast paced working environment
Can think on the spot
Want to develop new skills
Are a real team player
Have a strong work ethic and flexible approach
Have an interest in retail business
Want to make a difference to our customers experience
Are ambitious and keen to progress
Are committed to achieving your qualification
Desired qualifications
You qualify if …

You have a minimum of Grade C/4 GCSE (or equivalent) in English and maths
You are not currently at college or 6th form and are available for full time shifts
You haven’t completed a Customer Service apprenticeship before
You don’t already have a degree or completed a year or more at University
You are eligible to work in the UK
Future prospects
Full time employment opportunities.

Things to consider
The National Minimum Wage for Apprentices is £3.70 per hour as of 1st of April 2018. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.90 an hour for 18-20 year olds; £7.38 for anyone aged 21 to 24 and £7.83 for those over 25.

About the employer
Retail clothes store

Store Twenty Ltd


Kings Square

West Bromwich

B70 7NN
Training provider
Level 2 Customer Service apprenticeship standard
Functional Skills if required
How will it work?

You will work through a programme of learning delivered through a combination of workbooks and online learning, with the support of an Assessor and your Manager over a 12 month period to ensure you meet the standard required for the qualification. During the 13th month of your contract you will take part in an end assessment with an independent Assessor, which includes an observation of your ability, a discussion around your experiences and a showcase/presentation of your portfolio evidence
On completion of your End Point Assessment and apprenticeship you will receive:

A nationally recognised qualification
An in depth knowledge of the products we sell
Fantastic customer service skills
Increased confidence and ability in dealing with the public
Insight in to how a retail business operates

Training provider

Applications for this apprenticeship are being processed by ADVANCED PERSONNEL MANAGEMENT GROUP (UK) LIMITED

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