RTT Pathway Coordinator apprentices E9 6SR
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Safe, compassionate, effective care provided to our communities with a transparent, open approach.
JOB TITLE: RTT Pathway Coordinator apprentices
DEPARTMENT: RTT Pathway Coordination SWSH
DIVISION GRADE: Apprentice Band 3
MANAGED BY: RTT Coordination Team leader
The post holder will support the management of the Referral to Treatment (RTT) framework and act as the main administrative resource by supporting the validation and pathway tracking process.
The post holder will ensure that patients waiting for treatment on an 18 week RTT pathway are validated, and their treatment pathways are expedited in line with service and patient expectations. They will ensure that all potential breaches of the target are escalated and managed appropriately by working closely with the administrative teams and the Inter Provider Transfers (IPT) Lead. They will work with service managers and clinicians to ensure patients are treated in a timely manner.
The post holder is required to liaise and work closely with clinical and administrative leads within the organisation. Key relationships will be with t h e head of outpatients, operational managers, the central bookings team, the booked admissions team, diagnostic booking teams, the information team and service managers, including those within community settings.
• Communicate with clinical and administrative teams on RTT rules and guidance, including clock start and stop rules.
• Co-ordinate and carry out manual validation of data prior to submission of weekly and monthly RTT reports – by checking details in EPR, referral/clinic letters or case notes.
• Provide guidance and support to clinical and administration teams on recording of clock starts and stops.
• Make corrections to the data as appropriate such as establishing and recording accurate clock start dates where unknown and ensuring 100% data completeness.
• Work closely with team leader, General Manager for Access and Information team colleagues to ensure that RTT reporting is robust and accurate.
• Assist in carrying out regular audits to measure the quality of RTT clinic outcomes.
• Identify bottlenecks, long waits or inefficiencies on the RTT pathway and flag to service managers to avoid breaches of the target where possible.
• Work with Management Development Tem teams and bookings teams to help ensure patient pathways are expedited in line with RTT rules, internal operational policies and to ensure that patients are treated equitably and on time.
• Work closely with the IPT Lead, team leader and General Manager for Access by ensuring accuracy of RTT clock stops for internal and external referrals received.
• Identify any gaps or amendments in recording accurate clock starts or stops by ensuring the data is updated in EPR or in validating reports to ensure robust audit trail.
• Work with multi-disciplinary teams to help improve data accuracy recorded within EPR.
• Work with bookings teams to help support, monitor and inform booking efficiency in outpatient, diagnostic and inpatient/day case bookings.
This job description outlines the current main responsibilities of the post. However the duties of the post may change and develop over time and this job description may therefore be amended in consultation with the post holder.
The Homerton University Hospital NHS Foundation Trust sits in the middle of one of the most diverse locations in the world. To this end we are committed to and champion equality and diversity in all aspects of our employment practice and service delivery. All employees are expected to understand and respect this commitment and work with us to promote equality and diversity in the course of their work.
Employees, in line with the Trust’s commitment to the Health and Social Care Act 2008 (Previously known as the ‘Hygiene Code’), improving infection control and health and safety are individually required to ensure that they make every effort to contribute to making the Homerton Hospital a clean and safe environment within which to work and receive care.
All employees of the Trust are required to observe legislation, Trust policies, standards and guidelines relating to Health and Safety, Infection Control, Health and Social Care Act 2008 (Previously known as the ‘Hygiene Code’), Risk Management, Safeguarding Children, Safeguarding Adults, Equal Opportunities, Confidentiality, Data Protection, Freedom of Information and the Trust Code of Behaviour.
All staff have a responsibility to safeguard and promote the welfare of children and adults. The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All staff have a responsibility to prevent and control infection within Homerton Hospital.This includes ensuring personal and team compliance with the Hygiene Code (Healthand Social Care Act 2008) and all relevant policies including Hand Hygiene, HomertonDress Code and MRSA screening.
It is the responsibility of leaders of the Trust to demonstrate and foster the Trust’s commitment to environmental sustainability and corporate social responsibility by acting as a role model and enabling others. It is the responsibility of all staff to minimise the Trust’s environmental impact by recycling wherever possible, switching off lights, computers, monitors and equipment when not in use, minimising water wastage and reporting faults promptly.
Living Our Values – How We at the Homerton Work
Safe – We will do everything we can to make our services as safe as possible and create a positive learning environment. We will do this b y :
· being open and honest when we get things wrong, and doing all we can to correct and learn from our mistakes
· listening to our staff, patients, service users and their carers and using their feedback to improve services
· ensuring that we have the right staff, with the right skills, caring for each patient
· constantly monitoring standards of care and responding quickly if there are concerns
Responsibility – We will take responsibility for our actions and any problems that welcome across – we lead by example. We will do this by:
· being open and transparent about our performance and setting challenging improvement targets
· thinking differently and looking for new and innovative ways of working
· ensuring our care is evidence based and follows best practice
· doing the right thing, even when it is difficult
Personal – We will provide care which addresses individual needs and focuses on ourpatients, service users, their families and carers, and our staff. We will do this by:
· ensuring that relationships with patients and service users are founded on compassion, empathy and kindness
· appreciating each person as an individual and addressing their specific needs
· actively listening to and involving patients and service users in decisions about their care
· providing continuity of care through good communication and teamwork
Respectful – We will treat others as we would expect ourselves or our families to be treated and cared for. We will do this by:
· treating everyone with dignity and respect
· listening to others and valuing their contribution
· providing services that meet the diverse needs of our communities
· valuing and supporting the health and wellbeing of all our staff
• Educated to GCSE Level in Math and English
• NVQ or management qualification
• Excellent verbal and written communication skills
• Accuracy and data entry skills
• Willingness and ability to learn
• Ability to prioritise work load effectively and efficiently and handle multiple task at the same time.
• Ability to work to tight deadlines under pressure
• Ability to identify data quality issues and manage or escalate appropriately
• Ability to work using own initiative with minimal guidance
• Proficient IT skills – Outlook, Word, and Excel
• Ability to develop facilitation skills
• Significant / good administrative experience in the NHS
• Understanding of RTT suite of rules and guidance
• Experience of Electronic Patient Record(EPR)
• Knowledge/understanding of confidentiality issues • Good understanding of service improvement techniques and tools
• Understanding of RTT suite of rules and guidance
• Good understanding of the requirements and challenges of the 18 week target
• Knowledge of report analysis
• Commitment and adherence to the Equality Act
• Understanding of the Trust values • Interest in service redesign
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