Sales Support and Customer Service Advisor Apprenticeship VAC0001384210
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Here at Boda Skins we are proud to offer the best quality leather jackets around. We are looking for an apprentice who is keen to start their career in Customer Service! If you are passionate about starting your career then this is the opportunity for you!
Monday to Friday
Total hours per week: 37.50
Possible start date
07 May 2018
Intermediate Level Apprenticeship
As an apprentice at Boda Skins, your daily duties will include;
Responsible for providing amazing client service, helping with all sales queries in a positive and professional manner whilst being a true ambassador Responsible for taking sales queries on the phone, email and in person.
Effectively advising and helping clients with all queries.
Monitor and follow up with all clients who have completed a sale, and ask for a Trust Pilot review.
Assist with hitting review targets
Communicate all complaints and queries to Global Manager
Providing payment options for all clients, online, over the phone, PayPal or bank transfer.
Maximise sales opportunities at all times by upselling with accessories, alterations or further dress options.
Save sales where possible by offering an exchange or alteration
Drive sales with all new and existing wholesale partners and deliver excellent levels of client service at all times
Follow through with queries from wholesale partners positively and promptly.
Understand our brand positioning in the market.
Ability to multi-task, problem-solve and work under pressure in a fast paced environment
Requirements and prospects
Highly organised and efficient
Confident in their approach
Excellent customer service skills.
Passion for working directly with clients and product
Very enthusiastic about and dedicated to client service
Grades 4 – 9 GCSE’s or equivalent in Maths and English would be a distinct advantage.
Upon completion of the apprenticeship programme, you may be offered the opportunity to progress within the company.
About the employer
Boda Skins was launched back in 2007. They wanted to offer a product that was more individual than what was already available on the high street, a product that was quirky and edgy, but still high quality at a competitive price.
Nathan started a brand named Boda Skins after spending some time in a small town in Turkey sourcing napa leather and designing leather jackets. These were then sold on an eBay store. Due to high demand, the business then expanded and opened up the first “House of Boda” based in Manchester, UK.
LEATHER TO LOVE FOREVER LIMITED
Your full role and responsibilities will be set out by your employer. Boda Skins will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
If successful, you will complete an Customer Service Practitioner apprenticeship programme delivered through Boda Skin’s dedicated training provider, Interserve Learning & Employment.
Level 2 customer Service practitioner
Functional Skills in English and Maths if desired
ESG (SKILLS) LIMITED
Applications for this apprenticeship are being processed by Interserve Learning & Employment
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