26/10/2017 Airbus Hawthorn

Service Delivery Graduate NB10375269

  • Sector: graduate opportunities, i t telecoms
  • Location: Hawthorn
  • Salary: 27,000
Service Delivery Graduate NB10375269

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Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other’s expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary – on the ground, in the sky and in space.
Description of the job
Our UK Graduate Programme provides exceptional graduates the opportunity to master managerial and technical skills. Over the two year period it combines rotational placements with focused training and the possibility of European assignments as well as further personal development and the chance to build your professional network.
From day one, you will be assigned to a particular department and will be guided through the various placement opportunities that exist within your function, the wider business and even with customers and suppliers. This, along with training provided works to ensure you are ready and experienced enough to take the next step of your career following the programme’s conclusion.
The role of the Service Delivery Graduate will be based in the Airbus Defence and Space Satellite Communications UK Government Service Delivery department at the Skynet Main Operations Centre, Corsham, Wiltshire. The Service Delivery team are responsible for the provision of global fixed and mobile satellite communication services to military, government and civilian organisations. The UK MOD is our key customer, a large proportion of our delivery is focused on the provision of mission critical, secure, operational communications services to military headquarters and personnel deployed across the globe. We are collocated with our UK MOD customer in Corsham, this positions the customer at the centre of our operations and it also provides Service Delivery with an insight into a wide range of UK Defence activities.
Main activities will include:
¤ Service Management: With both a business and a customer focus, ensuring the effective delivery of high quality, cost effective managed services, this includes monitoring and reporting of contractual service delivery metrics, maintaining high levels of customer satisfaction, management of the profitability of service revenues and identifying areas for continuous service improvements. In addition, supporting the development of new products and services in order to secure growth for the business. ¤ Service Operations: Responsible for the day to day delivery of services across the Skynet satellite and ground infrastructure, this includes working closely with the customer through the planning phase ensuring that new activations are fulfilled successfully through the network on time. Dealing with network or service incidents proactively to ensure a high quality level of service is delivered to the end users. Analysing network capacity data to ensure that all current and future demands are able to be delivered.

¤ At minimum, a 2:1 degree or equivalent qualification in Telecommunications, IT Service Management or related subject. ¤ Interest in a career in telecommunications and service delivery. ¤ An understanding of networks. ¤ Proficiency in the use of Microsoft Office Excel. ¤ High attention to detail with the ability to take a systematic, logical and critical approach to work. ¤ Good written and verbal communication skills. ¤ Good problem solving skills. ¤ An understanding of satellite communications is desirable. ¤ Knowledge of business finance / financial information is advantageous.
The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs.
This role will be based in Hawthorn and will receive the full Airbus Defence & Space Graduate programme benefit package including an annual Salary of £27,000, plus a welcome payment of £2,000.
Please ensure that a covering letter detailing motivations and suitability for this position is included in your application.
The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs.
Please note the closing date for applications to this position is 17th November 2017.
Please let us know if you need us to make any adjustments. Examples of this may include (but is not exclusive to) accessible facilities; additional time for written exercises; auxiliary aids; room layout; dietary requirements etc.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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