Service Delivery Intern – 12 months
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Reference Code 10423753 D EN EXT 1
– Site: Airbus Defence and Space Corsham (Skynet)
– Target Group: Internship – UK
– Work Contract Type / Working Time: Internship / Full time
– Work Experience: Not specified
– Functional Area: CUSTOMER SERVICES AND SUPPORT / Material Support & services
Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other’s expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary – on the ground, in the sky and in space.
Description of the job
Location: Hawthorn Application closing date: 4th November 2018
To stay on top, Airbus recognises the importance of supporting high-achieving and talented undergraduates. We do this through offering challenging internship opportunities during which your skills and potential are fully maximised.
Our internships give a unique insight into potential career paths within Airbus. They are designed so that you can put your theoretical knowledge into practice and gain crucial industry experience. The skills and knowledge you gain will improve your chances of a future role within the Airbus and should benefit your future studies.
The Airbus Defence and Space Satellite Communications UK/US Government Service Delivery department provides the management and operations of worldwide secure satellite communication services to key military and government customers.
We provide the main Customer and User interface working in a fully integrated environment providing high specification services to operational theatres around the world. Working closely with other commercial satellite suppliers we offer a full range of secure satellite communication capabilities. Delivering Service Excellence is our ethos.
During this internship, the activities you may undertake will include;
¤ Ensure services are delivered to specification.
¤ Ensure customer is happy with services delivered.
¤ Management of the customer interface to ensure that current and future needs are met.
¤ Maintain service catalogue.
¤ Continuous improvement of processes and procedures to improve efficiency and service quality.
¤ Ensure services are delivered profitably.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Please note our Internships are open to Undergraduates only. Therefore it is mandatory for candidates to be an undergraduate for the whole duration of the placement.
Successful candidates will be able to demonstrate the following;
¤ Currently studying towards a degree in IT, Business, Engineering or related subject.
¤ An interest in technology, communications and / or service delivery.
¤ An understanding of the importance of excellent customer service.
¤ Excellent written and verbal communication skills.
¤ Good team working skills.
Please ensure that a covering letter detailing motivations and suitability for this position is included in your application.
The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs.
Please let us know if you need us to make any adjustments. Examples of this may include (but is not exclusive to) accessible facilities; additional time for written exercises; auxiliary aids; room layout; dietary requirements etc. Any information disclosed will be treated in the strictest confidence.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
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