Service Desk Analyst Apprentice VAC001407970
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Estio Training have an exciting new opportunity for a Service Desk Analyst Apprentice with Autocab, a Software company based in Cheadle.
Total hours per week: 37.50
Possible start date
26 Jul 2018
Advanced Level Apprenticeship
Autocab are looking for 2 Apprentices to join the service desk in an customer service focused role providing support on the help desk for their IT issues.
Your duties and responsibilities in this role will consist of:
Providing high end customer service to end users through various contact channels
1st Line software support to end users
First point of contact for end users
Managing ticket queues and escalating to 2nd line team where applicable
Requirements and prospects
Ability to work in a team environment, collaborate with your peers on bugs and update fixes into the Knowledge Base
Ability to work under pressure
Ability to manage workloads effectively
Ability to work within time constraints
Excellent customer service skills and a good telephone manner
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
The role offers long term security and the opportunity to progress into a permanent position.
About the employer
Autocab are a fast growing innovatory Software company creating booking and dispatch software. With over 1400 customers and 1.5 million bookings a day.
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:
Functional skills, Maths L2 and English L2
Business Processes & Customer Services
Networking & Architecture
Mobile & Operating Systems
Coding & Logic
Some of these modules will include an option to take an examination in order to receive a professional certificate.
Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd
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