14/06/2018 Estio Training Leeds LS6 1PF

IT Service Desk Analyst Apprentice VAC001121942

  • Sector: i t telecoms
  • Location: Leeds
  • Salary: 8.645
  • Level: 3
  • Reference: VAC001121942
IT Service Desk Analyst Apprentice

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Estio Training has an exciting new opportunity for an IT Telematics Technical Apprentice with Ctrack based in Headingly, Leeds.

Apprenticeship summary
Weekly wage

Working week
Monday to Friday 9-5.30

Total hours per week: 37.50

Apprenticeship duration
12 months

Possible start date
06 Aug 2018

Apprenticeship level
Advanced Level Apprenticeship

Reference number

1 available

Level 3 Estio IT Apprenticeships

IT Service Desk Analyst Apprentice


£8,645/pa (£4.50 per hour for first 6 months, rising to £5 per hour for final 6 months of apprenticeship, dependent on progress during apprenticeship)

Estio Training has an exciting new opportunity for an IT Telematics Technical Apprentice with Ctrack based in Headingly, Leeds.

Ctrack, part of Novatel Wireless, is a leading global software-as-a-service (SaaS) and big data company for vehicle tracking, fleet management and insurance telematics solutions. Our operations span six continents in over 55 countries, with more than 1,000,000 systems sold worldwide. With over 30 years’ experience, we have been keeping mobile assets of consumers, small and mid-sized businesses and large enterprises.

Ctrack want to introduce an apprentice to the world of telematics. To nurture and develop the apprentice into a model Ctrack employee, with a view of offering them permanent employment on completion of the apprenticeship. The role will be split between two departments; Operations – technical customer support and Development – testing.



Work with the development team in releasing high quality products
Become an expert in cutting edge testing tools and processes
Installation and upgrade of Ctrack software and unit firmware
Document bugs in issue tracking software to an agreed standard
To be able to retest bugs in an organised and methodical way
Provide support to the development team and work with them to provide a high quality service
Ensure all testing issues are being attended to and resolved appropriately
To have a proactive and creative approach in solving any technical issues
Provide feedback on quality of development updates on issue tracking software
Share information, knowledge and lessons learnt

To be able to talk to and support Ctrack customers, from small businesses to large organisations
Investigate tickets/queries by ascertaining problems accurately and providing appropriate solutions and where a solution cannot be found, follow escalation processes
Log fault management information in the Ctrack support software
Keep customers updated with progress on their fault tickets
Support engineer calls – commissioning new installs and services and ensuring all commissions are completed accurately following the correct process.
Gain an understanding of how the Scheduling and Installation team works
Confirm engineer work with the customer
Ensure relevant documentation is sent and received to and from the customer before the work is undertaken
Manage customer expectations
Requirements and prospects
Desired skills
Excellent communication skills and telephone manner
Essential – passionate about technology and striving to have a career in a technical support role or testing role.
Personal qualities
Excellent organisational and troubleshooting skills
Desired qualifications
Ideally grade B or above in GCSE ICT and/or Science (or equivalent)
GCSE grade C or above in Maths and English (or equivalent)
Future prospects
The role potentially offers long term security and the opportunity to progress into a permanent position.
Things to consider
** Please note these dates should be used as a guideline only, should the right applicant be found**
About the employer
Ctrack in the UK and Ireland are divisions of DigiCore Holdings, a global company listed on
the Johannesburg Stock Exchange. The company specialises in the research, development,
manufacturing, sales and support of technologically advanced fleet management, vehicle
tracking and personal tracking solutions.
CTrack Limited

Victoria Road



Training provider
The Estio Training IT Apprenticeship programme gives people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive seven weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.
Training will lead to industry-recognised qualifications including:
Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
Level 3 Diploma in Professional
Competence for IT and Telecoms Professionals
BTEC Level 3 Extended Diploma in ICT Systems and Principles
Functional skills, Maths L2, English L2 and ICT L2
Estio training also offer the following optional units:

CompTIA A+
CompTIA Network+
CompTIA Security+

Training provider
Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

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