Apprentice Comms Engineer at Dataquest in the City of London
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Dataquest (UK) Ltd is a leading IT, Print and Telecoms Solutions company in the heart of the City of London. We’re based at the centre of the business district, and we’re surrounded by bars, restaurants, cafes, pop-ups and there’s even a bit of greenery nearby!
You can find our offices in the middle of multiple transportation hubs, such as Liverpool Street, Old Street, Moorgate and Shoreditch High Street stations.
We believe in creating an environment in which our people can thrive; we encourage everyone to maintain a healthy work/life balance, and we strongly believe in investing in our employee’s futures. We look for ambitious, driven and hardworking people to join our team.
As our Apprentice Telecoms Engineer you’ll be responsible for providing first line telecoms support to our clients and internal departments. On a day to day basis, you’ll be responsible for:
Be the first point of contact for incidents and service requests, ensuring all tickets are logged and assigned to the correct engineer for timely resolution;
Resolve first-line queries or faults, providing support for onsite PBX’s, hosted telephony, broadband connections, leased lines and mobiles;
Taking ownership of the asset register, scanning and registering all new stock onto our system against the correct customer;
Provide support to other members of the team as required, including having the opportunity to support with site visits.
We offer lots of training and development and, as an ever growing company, there is plenty of potential for the successful candidate to build a successful career in telecoms with us!
What we’re looking for:
To be successful in this role you’ll need:
Excellent communication skills (whether written or verbal) with an understanding of how to deliver outstanding customer service to our clients;
A good telephone manner;
Plenty of enthusiasm and a helpful, personable and approachable attitude;
Be happy to ‘get stuck in’, providing support to your colleagues as and when required;
A demonstrable interest in pursuing a career in telecoms;
A desire to learn, grow and progress!
87A Worship Street, London, EC2A 2BE
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