17/04/2019 lifetime Liverpool L3 9LQ

Starbucks Coffee – Shift Supervisor – Advanced Apprenticeship VAC-44853

  • Sector: hospitality travel
  • Location: Liverpool
  • Salary: 18304
  • Level: 3
  • Reference: VAC-44853
Starbucks Coffee – Shift Supervisor – Advanced Apprenticeship

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Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following behaviours:

Achieving Results:

– Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

– Anticipates customer and store needs by constantly evaluating environment and customers for cues.

– Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

– Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

– Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

– Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

– Follows all cash management and cash register policies and ensures proper cash management

– Practices are followed by shift team.

– Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

– Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

– Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

-Utilizes operational tools to achieve operational excellence during the shift.

Helping Others Succeed:

– Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.

– Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

– Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

– Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

Living Our Mission & Values :

– Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

Location: Liverpool

Position Type: Apprenticeship

Sector: Hospitality

Working Week : Shifts will include: early mornings, evenings and weekends

Weekly Wage : £352.00

Application Deadline: 03-06-2019

Possible Start Date : 10-06-2019

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