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IT Support Analyst Apprentice

  • Location: Halifax
  • Salary: 8,500
  • Level: 3
  • Reference: VAC001356492

IT Support Analyst Apprentice VAC001356492

  • Sector: i t telecoms
  • Location: Halifax
  • Salary: 8,500
  • Level: 3
  • Reference: VAC001356492
IT Support Analyst Apprentice
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Estio Training have an exciting new opportunity for an IT Support Analyst Apprentice with BM Howarth, an accountancy firm, based in Halifax.

Apprenticeship summary
Annual wage
£8,500.00

Working week
Monday – Friday

Total hours per week: 37.50

Apprenticeship duration
15 months

Possible start date
30 Jul 2018

Apprenticeship level
Advanced Level Apprenticeship

Reference number
VAC001356492

Positions
1 available

In this role you will work alongside the IT Manager to assist with the day-to-day running of the IT systems. This will be mostly internal at first, potentially leading to field work for our clients further in to the apprenticeship.

Your duties and responsibilities in this role will consist of:

Delivering 1st line support to staff, responding to incidents, diagnosing faults and troubleshooting.
Setting up of new users e.g. PC configuration, software installation, licensing etc.
Maintaining an IT inventory of hardware and software throughout the company.
Overseeing email security and ensuring that mail-flow is unaffected.
You may be required to visit our branch offices from time to time so a driving license would be advantageous.
Skills you will learn

Windows Client (7/8/10) – Setup, configuration, software installation, drivers.
Windows Server (2012) – Setup, configuration, roles and features. Active Directory, Group Policy.
Networking – IP addresses, subnets, DNS, DHCP, firewalls, port forwarding etc.
Printers – installing network printers, print drivers.
File Permissions and Sharing – The importance of file security, NTFS versus Share permissions.
Licensing.
Windows Updates management in a corporate environment.
Anti-virus management centrally.
IT documentation.
All manner of hardware, printers, PC’s, servers, CCTV etc.
CCH Central (Accountancy practice management software).
Requirements and prospects
Desired skills
A willingness to learn
Good at problem solving
Full UK driving license (desireable)
Personal qualities
Well-mannered and polite
Enthusiastic and interested in IT
Desired qualifications
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Future prospects
The role offers long term security and the opportunity to progress into a permanent position.
About the employer
BM Howarth is a successful and expanding Accountancy Firm based in Halifax. The company believe in providing an exceptional standard of service to every client. As a result, they’ve developed a range of services that exceed the remit of an average accountancy firm. This includes: Auditing and Assurance Accountancy Payroll Taxation Services Bookkeeping & VAT IT Support Software Training
Employer
BM Howarth

Address
West House

King Cross Road

Halifax

HX1 1EB

Training provider
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

Functional skills, Maths L2 and English L2
PC Fundamentals & Customer Service Skills
Business Processes & Network Fundamentals
Cloud Services
Coding & Logic
ERR
Networking and Architecture
Some of these modules will include an option to take an examination in order to receive a professional certificate.

Training provider
Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

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Do you hold grades A-C Maths and English GCSE's (achieved or predicted)?

 Yes
 No

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