IT Support Analyst Apprentice
IT Support Analyst Apprentice VAC001356492
Estio Training have an exciting new opportunity for an IT Support Analyst Apprentice with BM Howarth, an accountancy firm, based in Halifax.
Monday – Friday
Total hours per week: 37.50
Possible start date
30 Jul 2018
Advanced Level Apprenticeship
In this role you will work alongside the IT Manager to assist with the day-to-day running of the IT systems. This will be mostly internal at first, potentially leading to field work for our clients further in to the apprenticeship.
Your duties and responsibilities in this role will consist of:
Delivering 1st line support to staff, responding to incidents, diagnosing faults and troubleshooting.
Setting up of new users e.g. PC configuration, software installation, licensing etc.
Maintaining an IT inventory of hardware and software throughout the company.
Overseeing email security and ensuring that mail-flow is unaffected.
You may be required to visit our branch offices from time to time so a driving license would be advantageous.
Skills you will learn
Windows Client (7/8/10) – Setup, configuration, software installation, drivers.
Windows Server (2012) – Setup, configuration, roles and features. Active Directory, Group Policy.
Networking – IP addresses, subnets, DNS, DHCP, firewalls, port forwarding etc.
Printers – installing network printers, print drivers.
File Permissions and Sharing – The importance of file security, NTFS versus Share permissions.
Windows Updates management in a corporate environment.
Anti-virus management centrally.
All manner of hardware, printers, PC’s, servers, CCTV etc.
CCH Central (Accountancy practice management software).
Requirements and prospects
A willingness to learn
Good at problem solving
Full UK driving license (desireable)
Well-mannered and polite
Enthusiastic and interested in IT
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
The role offers long term security and the opportunity to progress into a permanent position.
About the employer
BM Howarth is a successful and expanding Accountancy Firm based in Halifax. The company believe in providing an exceptional standard of service to every client. As a result, they’ve developed a range of services that exceed the remit of an average accountancy firm. This includes: Auditing and Assurance Accountancy Payroll Taxation Services Bookkeeping & VAT IT Support Software Training
King Cross Road
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:
Functional skills, Maths L2 and English L2
PC Fundamentals & Customer Service Skills
Business Processes & Network Fundamentals
Coding & Logic
Networking and Architecture
Some of these modules will include an option to take an examination in order to receive a professional certificate.
Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd
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