IT Support Apprenticeship – Southampton LSAIT- SO14

  • Sector: i t telecoms
  • Location: Southampton
  • Reference: LSAIT- SO14
IT Support Apprenticeship – Southampton

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This is an exciting opportunity for an enthusiastic person who is looking to start a career with IT. The company is a well established IT support and service company and the role will be based in their Southampton offices as well as visiting clients sites when necessary.

The role:

You will be responsible for developing good working relationships with customers whilst supporting their day to day IT issues with desktop computers, servers and networking amongst many other areas within IT. As the IT Support you will also have the opportunity to be involved in various IT projects.

Responsibilities will include:

• Supporting customers via telephone email and face to face
• Writing reports on work performed
• Logging information via our clients helpdesk system

You will be gaining experience in the following:

Microsoft operating systems of all versions (server and desktop), Active Directory, Email Systems, Security, Routers and Firewalls, Networking Infrastructure, Hardware, Microsoft applications used in day to day business, Cloud technologies, IT project planning, printing systems and extensive knowledge of IT systems in general.
The Apprentice:
An initial knowledge of computers would be an advantage.
A passion for learning
Good written and verbal communication
The ability to build customer relationships
A driving licence and willingness to use own transport is desirable but not essential
IT Skills Management is the most successful company in placing apprentices in the IT sector and 92% of Microsoft IT Apprentices stay with the company with which they started their apprenticeship. We have a unique relationship with Microsoft and are their official partner for their highly accredited Apprenticeship Program, which has been designed for and developed by Microsoft Partner companies to help bring new talent into the industry. With various reports stating there is a large shortage of IT skills, which are needed to help the economic growth, this is an ideal time to join the IT industry.

Please note that full government funding is only available to candidates aged between 16 and 18 years and part funding may be available for those under the age of 24.

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