IT Support Engineer Apprenticeship – London

  • Sector: i t telecoms
  • Location: London
IT Support Engineer Apprenticeship – London

This listing has expired

The Role:

To provide 1st and 2nd Line Telephone Helpdesk and provide Field support to internal and external customers and to ensure Service Targets and Service Levels are met. Assisting implementation of projects or technical services when necessary and visiting customers sites when necessary.

Responsibilities will include:

• Providing helpdesk technical support to customers
• Log, analyse and fix support cases, escalate as required
• Complete a needs analysis when necessary
• Provide technical recommendation
• Regularly update cased on system
• Keep customers updated on case status
• Build PC’s and configure other equipment and software
• Install PC’s and other equipment and software
• Provide user orientation training
• Write and maintain procedures
• Set up email and user accounts
• Liaise with 3rd party suppliers
• Monitor event logs and server useage
We are looking to speak to candidates who:

• Have a passion for IT
• Able to build relationships with both internal and external parties
• Good communication skills both verbal and written
• Organised
• Good timekeeping
• Attention to detail
IT Skills Management is the most successful company in placing apprentices in the IT sector and 92% of Microsoft IT Apprentices stay with the company with which they started their apprenticeship. We have a unique relationship with Microsoft and are their official partner for their highly accredited Apprenticeship Program, which has been designed for and developed by Microsoft Partner companies to help bring new talent into the industry. With various reports stating there is a large shortage of IT skills, which are needed to help the economic growth, this is an ideal time to join the IT industry.

Please note that full government funding is only available to candidates aged between 16 and 18 years and part funding may be available for those under the age of 24.

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