IT Support Engineer: Microsoft IT Apprenticeship – London

  • Sector: i t telecoms
  • Location: London
IT Support Engineer: Microsoft IT Apprenticeship – London

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Not just any IT Apprenticeship, this is the MICROSOFT IT Apprenticeship and we are looking for YOU to start your career in IT Support!


An exciting Microsoft IT Apprenticeship opportunity has arisen with a well-established forward thinking IT Consultancy based in Vauxhall, London SW8 for an enthusiastic person (aged 16-18 to meet government criteria) to join their growing team.  In this role, you would earn up to £7,500 per year, whilst learning on the job and gaining industry sought after Microsoft IT certifications.


IT SUPPORT ENGINEER: You will provide 1st and 2nd Line Telephone Helpdesk and Field support to internal and external customers and to ensure Service Targets and Service Levels are met.  You will also assist in the implementation of projects or other technical services when requested and visit customer sites and fix support call as required.



Follow standard working practices
Provide Helpdesk technical support to customers
Log, Analyse and fix support cases, escalating as required
Complete a Needs Analysis when necessary
Provide technical recommendations
Regularly update cases on the system
Regularly update customers of case statuses
Build PCs and configure other equipment and software
Install PCs and other equipment and software
Provide User Orientation training
Update the asset database
Write and maintain procedures
Follow assigned procedures
Set up email and user accounts
Liase with 3rd party suppliers
Provide analysis and research for new services when requested
Monitor event logs and server usage
Assist on the implementation of projects and new tech services

An ambitious individual with a passion for technology and a desire to understand how things work
Commercially aware with the ability to work on your own initiative
Hardworking, professional with a proactive approach to work
Well presented, excellent at written and verbal communication and confident on the telephone
A logical and analytical thinker with the ability to solve problems
An enthusiastic individual that works well with others and a friendly, people orientated personality
Excellent at managing your time, with great accuracy and attention to detail with practical and documentation tasks
Flexible, inquisitive and have a willingness to learn
Able to work without being chased and willing to go the extra mile to complete a task
Qualified with a minimum of 5 GCSEs (grade C and above) including English and Maths
FUTURE PROSPECTS: With all apprentices the company gives them the path they want to do, whether that is 3rd Line Support, Account Management or Team Leading.  They will support you all the way.


THE COMPANY was awarded the World Cloud Partner of the Year award for their cutting edge Cloud solutions using Office 365 and Microsoft Azure.  They are one of only a handful of Microsoft Partners in the UK that has a Microsoft Azure Enterprise Agreement, which means they are the best person to speak to directly regarding Azure information and Pricing.


Their main office is based in Vauxhall, London and they service the world with their solutions.  Their mission is to provide the highest level of IT services and solutions that meet the need of their clients’ companies, helping to reduce budgets but not at the expense of delivery or service quality.


They deliver various services ranging from IT Support, Office 365 Consultancy, Microsoft Azure consultancy, Disaster Recovery, Off-site Backup, Managed Print Services and VoIP.  Their key strengths lie in Office 365 consultancy, Hybrid Cloud solutions, Full Cloud Solutions and IT Support services from the main office in London..


IT Skills Management is the most successful company in placing apprentices in the IT sector and 92% of Microsoft IT Apprentices stay with the company with which they started their apprenticeship. We have a unique relationship with Microsoft and are their official partner for their highly accredited Apprenticeship Program, which has been designed for and developed by Microsoft Partner companies to help bring new talent into the industry. With various reports stating there is a large shortage of IT skills, which are needed to help the economic growth, this is an ideal time to join the IT industry.


Please note that full government funding is only available to candidates aged between 16 and 18 years and part funding may be available for those under the age of 24.

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