IT Support Technician (Microsoft IT Apprentice) – Newbury

  • Sector: i t telecoms
  • Location: Newbury
IT Support Technician (Microsoft IT Apprentice) – Newbury

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Our client is looking for an IT Support Apprentice to join their small company.  Main responsibilities will be to learn and respond to 1st and 2nd line help desk calls.  You will also have the opportunity to observe and help with onsite system installations.  Spare time will be spent learning for your qualifications or working on improving the company’s systems.


Key responsibilities:

•             1st and 2nd line helpdesk support of customers

•             Learn company Procedures and customer IT systems

•             Administration of internal IT Systems

•             Helping out with projects such as IT installations


What will the pay be?  £600 per month


And your hours? A classic 09:00 – 17:00 shift with time for breaks and a catch up with your manager.


Who are they looking for?

You should have a genuine interest in computer technology

You should be a very quick learner / intelligent

You will be given a position of considerable responsibility therefore must be professional at all times and abide by the company’s core values of Honesty, Integrity and Reliability.

An individual with empathy, calmness and respect – basically kind, good people will fit in well.


We’ve been told that a driving license and car is a big plus point (company mileage paid)


You will also gain experience in Windows desktop support, mobile phone support, desk phone support, Office 365 support, internet support whilst in this role.


We are looking for someone that will be loyal to the company and in exchange the company will commit to a strategy of career growth that will benefit both company and candidate.  They plan to offer permanent jobs at the end of the year if you are a good fit within the company.


An example of career progression for each year would be apprentice (£600 / month), IT Technician (£1200 / month) 1st/2nd line, IT Technician 2nd/3rd, £1500 / month, IT Consultant (Projects and Third line) £2000/month


Other important stuff!

Individual must not be allergic to dogs and want to work within a smaller company environment.

Applicants will ideally be located in Reading or Newbury / surrounding areas.


The company provides IT Services and technology to corporate customers between 5 and 50 users. They also provide Windows based desktops and servers, Office 365, networks and phone systems.  There will be lots of opportunity to learn new skills and make the most of your talents.


IT Skills Management is the most successful company in placing apprentices in the IT sector and 92% of Microsoft IT Apprentices stay with the company with which they started their apprenticeship. We have a unique relationship with Microsoft and are their official partner for their highly accredited Apprenticeship Program, which has been designed for and developed by Microsoft Partner companies to help bring new talent into the industry. With various reports stating there is a large shortage of IT skills, which are needed to help the economic growth, this is an ideal time to join the IT industry.


Please note that full government funding is only available to candidates aged between 16 and 18 years and part funding may be available for those under the age of 24.

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