16/11/2018 QA integration Halifax HX3 5AX

Technical Associate Apprentice – Halifax (HX3) – 16662

  • Sector: i t telecoms
  • Location: Halifax
  • Salary: 12499.24
  • Level: 1
Technical Associate Apprentice – Halifax (HX3) – 16662

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Employer description:

Here, you will have the opportunity to work for a leading global supplier of technology systems and software for the insurance industry.

Job overview / purpose:

Currently seeking an ambitious individual for a Technical Associate Apprentice role based in Halifax.

You will be required to work with hardware, communications and operating systems, assist in the provision of a prompt, friendly and professional service to IT users internally and externally in relation to network administration and/or data centre operations, documentation and testing.

Main responsibilities: [will include but not be limited to]:

  • Provide effective network and desktop support for the business
  • Ensure incidents, faults, service requests and requests for assistance are logged and handled appropriately (to closure when possible)
  • Maintain uptime, system performance etc. in accordance with SSP ISMS policy and against internal and customer SLA’s
  • Identify problems and ensure these are escalated to the relevant team member for progression
  • Problem solving or identify alternative options for unsolved problems
  • Maintain “Known issues” list and update Knowledgebase as appropriate
  • Maintaining and updating the catalogue of services provided by IT to the Business
  • Attend Team, Project and Change meetings providing input to change implementation and planning for future change opportunities
  • Scheduling and performing builds of new PC and Laptop equipment
  • Maintain and update Software License distribution lists
  • Documenting systems and their configuration
  • Documenting Process and procedure
  • Routine checks of systems and software
  • System performance monitoring and reporting
  • Identify and communicate potential service improvements
  • To engage your customers and talk to them about IT matters using language they understand
  • To update customers and the business about existing known issues

Desired qualities:

  • Service driven – You’re the customers “Friend” in IT
  • PC Literate
  • A Natural software user
  • Ability to build laptop and PC devices from a pre- prepared image
  • Ability to build laptop and PC from media
  • A flexible approach to working hours if necessary
  • Documentation capability
  • Will have a strong desire to learn about the organisations services and applications

Desired qualification requirements:

The candidate will have at least 5 GCSE’s C grade and above, including Maths and English

Working week:

37.5hrs per week

9am until 5.30pm, but this is flexible, and may change due to deployments or project work, to help the employee learn.

Salary:

£12,500 per annum

Benefits / Future prospects:

For a successful candidate, a full time role will be offered at the end of the apprenticeship with a salary increase.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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