IT Technical Engineer Apprenticeship VAC001396474
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Estio Training has an exciting new Technical Engineering opportunity with Evolve Document Solutions based in Preston. This company is a leading supplier of Multifunctional Office Devices. They offer the cutting edge of photocopying and office solutions.
Total hours per week: 37.50
Possible start date
06 Aug 2018
Advanced Level Apprenticeship
The engineer role is to service, repair and maintain a wide range of colour and mono photocopiers including Sharp, Ricoh and Xerox products and provide first class customer service at all times.
Your duties and responsibilities in this role will consist of:
Achieving a high first time fix rate and a low recall percentage
Implementing all appropriate modifications and keeping up to date with technical bulletins
Regular travel /visits to our customers sites
Following servicing schedules and highlighting problem machines
Supporting clients and users in the use of computer equipment by providing necessary training and advice.
Keeping users and clients informed on the status and progress of faults.
Allocating more complex calls to the relevant IT Support member.
Arranging for external technical support where problems cannot be resolved in house.
Requirements and prospects
Strong communication skills in all forms including, written, oral, email, telephone and presentation
Excellent organizational and time management skills
A positive attitude to dealing with people
Capable of hands on problem solving, with ability to generate ideas and solutions
A positive and determined approach
Ability to use own initiative and play close attention to detail
Ability to cope with competing demands and to priorities tasks
Being Enthusiastic, Confident, Positive and Proactive is a must.
Pleasant and friendly manner, empathy for customers.
Ability to communicate to colleagues and customers of varying ages and backgrounds
Ability to work under pressure and to tight deadlines
Ambitious with an appetite to learn
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
The role offers long term security and the opportunity to progress into a permanent position.
Things to consider
Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.70 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.
About the employer
Evolve Document Solutions offer a range of printing, copying and managed print services across the North West of England. They aim to deliver fast, efficient and personal service to businesses. Evolve DS clients’ now regard their powerful devices as the office “hub”, not only for copying, but also printing, scanning, faxing and archiving.
Evolve Document Solutions Ltd
Golden Hill Lane
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:
Functional skills, Maths L2 and English L2
PC Fundamentals & Customer Service Skills
Business Processes & Network Fundamentals
Coding & Logic
Networking and Architecture
Some of these modules will include an option to take an examination in order to receive a professional certificate.
Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd
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