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Technical Support Apprentice

  • Location: Leeds
  • Salary: 7.800
  • Level: 3
  • Reference: VAC000808971

Technical Support Apprentice VAC000808971

  • Sector: i t telecoms
  • Location: Leeds
  • Salary: 7.800
  • Level: 3
  • Reference: VAC000808971
Technical Support Apprentice
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Here is an exciting new opportunity in Morley, Leeds for a technical support Apprentice to join their team.

Apprenticeship summary
Weekly wage
£150.00

Working week
37.5 hours, shifts TBC

Total hours per week: 37.50

Apprenticeship duration
12 months

Possible start date
12 Jul 2018

Apprenticeship level
Advanced Level Apprenticeship

Reference number
VAC000808971

Positions
1 available

Level 3 Estio IT Apprenticeships

Technical Support Apprentice

Morley, Leeds

£150 p/w

 

If you are aged 16 – 18, have 5 GCSE’s at grades A*- C or equivalent (including English Language and Maths), and would love to work in IT, then you can apply for an apprenticeship.

Here is an exciting new opportunity in Morley, Leeds for a technical support Apprentice to join their team.

They are looking for enthusiastic individuals to join their team in a technical support role. You will be a first point of contact for customers and also part of the escalation path from other support members. Primarily handling client technical issues via tickets, telephone and live chat, working with customers on provision of services, your desire to help, and go the extra mile to ensure customer satisfaction, is essential.

As this role is focused on customer communications and troubleshooting, strong written and spoken English is essential. You should also have good organisational and time management skills, with the ability to prioritise and apply logical processes.

Duties and Responsibilities

Some knowledge of Linux-based & or Microsoft operating systems
Excellent spoken and written English
Strong troubleshooting ability
A strong desire and ability to learn and develop
Candidates must have:
Practical experience and understanding of computer/server hardware
Experience of working with hosting tools such as cPanel/WHM.
Experience in customer communications
UK Driving license

Requirements and prospects
Desired skills
Skills Required

Some experience in any of the following would be desirable! :

Understanding of HTTP, DNS, Internet communications and issues surrounding website operation
Knowledge of common Internet software, such as IIS, Apache, MySQL, PHP
Practical experience and understanding of computer/server hardware
Experience of working with hosting tools such as cPanel/WHM.
Experience in customer communications
UK Driving license

Any examples of current work e.g. a portfolio would be beneficial but not essential.

Personal qualities
The ideal candidate with have an interest in all things technical and will be looking to further their career in Technical Support. A passion for IT is essential!

Desired qualifications
Have 5 GCSE’s at grades A*- C or equivalent (including English Language and Maths)
Future prospects
The role offers long term security and the opportunity to progress into a permanent position, with the added benefit of working for a fantastic company.

Things to consider
**Please note, the dates given should be used as a guideline only, should the right applicant be found, the application may be closed early.**
About the employer
Whether you need a fast, reliable and affordable web hosting company to host your company or personal website, we can guarantee that you will not be disappointed if you choose us today.
Employer
Eukhost Ltd

Address
7 Commercial Street

Morley

Leeds

LS27 8HX

Training provider
Training Provided

The IT Apprenticeship programme gives people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive 9 weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:
Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
Level 3 Diploma in Professional
Competence for IT and Telecoms Professionals
BTEC Level 3 Extended Diploma in ICT Systems and Principles
Functional skills, Maths L2, English L2 and ICT L2
PLTS and ERR
Estio training also offer the following optional units:
Microsoft MTA – Networking Fundamentals

Microsoft MTA – Windows Operating System Fundamentals

CompTIA A+
CompTIA Network+
CompTIA Security+

Training provider
Outsource Training Development

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Apply Now

Do you hold grades A-C Maths and English GCSE's (achieved or predicted)?

 Yes
 No

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