IT Technical Support Apprentice VAC001401622
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Estio Training has an exciting new opportunity for an IT Technical Support Apprentice with Aindale, an IT organisation, based in Huddersfield.
Total hours per week: 35.00
Possible start date
11 Jul 2018
Higher Level Apprenticeship
Your duties and responsibilities in this role will consist of:
Monitoring and maintaining computer systems and networks.
Talking clients through a series of actions, over the telephone to help set up systems or resolve issues.
Remotely accessing computer systems to resolve issues or set up user accounts.
Troubleshooting system and network problems and diagnosing and solving hardware or software fault.
Providing support, including procedural documentation and relevant reports.
Setting up new users’ accounts and profiles and dealing with password issues.
Working continuously on a task until completion (or escalating to 3rd line, engineers if appropriate).
Prioritising and managing many open cases at one time.
Rapidly establishing a good working relationship with customers and other professionals.
Monitoring systems and ensure their smooth running, investigating issues displayed on business connect.
Ensuring all monitored backups have completed successfully, investigating any issues.
Keeping accurate records of all interaction with clients, updating database records as required.
Maintaining client confidentiality and security at all times.
Ensuring all monitored clients AV stays current and up to date.
Malware and virus removal as required.
All other support duties.
Requirements and prospects
Communicate with and support colleagues, customers, and suppliers in a professional manner.
Demonstrate excellent English oral and written communication skills.
Demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management.
Being Enthusiastic, Confident, Positive and Proactive is a must.
Pleasant and friendly manner, empathy for customers.
Ability to communicate to colleagues and customers of varying ages and backgrounds.
Ability to work under pressure and to tight deadlines.
Ambitious with an appetite to learn.
Entry requirements are a minimum of 2 A-Levels and 5 GCSEs grades A*- C or equivalent qualifications (including English and Maths)
The role offers long term security and the opportunity to progress into a permanent position.
About the employer
Since its formation, Aindale, a privately owned IT organisation, have built up an outstanding reputation within the IT industry for providing cutting edge solutions tailored to their clients business requirements.
Aindale Business Management Services
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.
This apprenticeships will give you a Level 4 Network Engineer Standard with training in areas such as:
Functional skills, Maths L2 and English L2
Business Processes & Networking Fundamentals
Network Systems and Architecture
CompTIA A+ Certification (Required only if learner is not A+ certified)
Some of these modules will include an option to take an examination in order to receive a professional certificate.
Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd
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