03/04/2019 QA integration Leeds LS16 6QE

Technical Support Apprenticeship

  • Sector: i t telecoms
  • Location: Leeds
  • Salary: 10000
  • Level: 1
Technical Support Apprenticeship

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Employer description:

As one of the leading providers of time and attendance systemsclocking in machines and access control systems, our focus is a total commitment to the needs of modern businesses across the UK.

At Computime, we have a keen understanding of information and security as well as how this can impact business success.

Job overview: 

You will have the opportunity to gain valuable skills, knowledge and experiences.

Main role / Responsibilities: [will include but not be limited to]:

  • Provide technical support to customers on the phone, email and by remote access
  • Complete record & update Customer Relationship Management (CRM) System
  • Operate production machines
  • Onsite client visits to resolve technical issues
  • Provide training
  • Hardware & software installation
  • Test all equipment
  • Prepare for installations
  • Prepare customer data base
  • Report bugs
  • Complete the job sheet with times etc.
  • Build & prepare SQL data bases
  • Install windows software applications
  • Build and install network data cables
  • Networking including: IP addresses, DNS settings & PUSH service settings
  • Configure windows & firewalls services
  • Queries SQL and scripts
  • Trouble shooting & resolving technical issues
  • Test Software updates
  • Test & install electronic relays
  • Test & install time and attendance and access control equipment
  • Cable cosmetics
  • Customer support & service

Desired qualities, skills and knowledge:   

  • We are looking for an individual with a passion for IT and problem solving, and a thirst to learn new skills
  • A willingness to improve skills, both in and outside of work
  • Ideally, someone with some level of experience in this type of role
  • Excellent telephone manner
  • Customer service experience
  • Good customer relation skills
  • Good IT skills 
  • A good grasp of IT in general
  • Experience of working in a telephone and customer facing customer service role
  • Have an excellent telephone manner and have a friendly and approachable manor
  • Be analytical in approach and have excellent problem solving skills
  • Need to be able to work using own initiative
  • Be willing to develop own skills to keep up to date with current technology
  • A good team player who enjoys working with people
  • Has patience to help support people with a varied range of technical IT knowledge.

Desired qualification requirements: 

3x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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