16/11/2018 QA integration Newbury RG14 5TU

Technical Support Engineer Apprentice – Newbury (RG14) – 16808

  • Sector: i t telecoms
  • Location: Newbury
  • Salary: 10491
  • Level: 1
Technical Support Engineer Apprentice – Newbury (RG14) – 16808

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Employer description:

The organisation focuses on cloud-based UC technology enablement, which is blurring the lines between traditional IT and telephony, helping unify and simplify disruptive communications infrastructures. A dynamic organisation, it has been placed multiple times in Deloitte’s 50 fastest growing technology companies in the UK.

Job overview / purpose:

Are you looking to work within a supportive and exciting globally recognised organisation? This is a great opportunity to work in a vibrant, passionate and enthusiastic environment where you will have the opportunity to grow and develop.

Main role: [will include but not be limited to]:

  • Be first line on the tech support desk for all video related issues
  • Raise returns request with vendors
  • Diagnose issues over the phone and via remote sessions with resellers and end users
  • Liaise with customers regarding installations bookings and visits etc.
  • Help/guide tech pre sales and other staff
  • Some field installation work (minimal)

 

Desired qualities:

  • Eager to learn
  • Confident, enthusiastic and hard working
  • Very good telephone manner and face-to-face manners

 

Desired qualification requirements:

The candidate will have at least 5 GCSE’s (C and above) including Maths and English with an enthusiasm for all things IT.

 

Working week:

5 days per week,

Monday – Friday,

9am – 5:30pm,

37.5 hrs a week, [all details will be confirmed with the employer]

 

Salary:

£10,500 per annum

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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