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Technology Service Desk Analyst Apprentice

  • Location: Manchester
  • Salary: 13000
  • Level: 2
11/09/2019 QA integration Manchester M41 7HA

Technology Service Desk Analyst Apprentice

  • Sector: i t telecoms
  • Location: Manchester
  • Salary: 13000
  • Level: 2
Technology Service Desk Analyst Apprentice
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Employer description:

Travel Counsellors are an award-winning, people-based travel business that places people at the heart of everything we do. Our vison is to be the most caring business in the world. We have 1,800 home-based Travel Counsellor Franchisees and 350 support staff based from our global headquarters, located near the Trafford Centre in Manchester and globally in our 6 international offices.

Short job description: 

With sales of £600m plus per annum and ambitions to be a £1bn digitally enabled business, famous for the way we look after our customers and people, we are always on the lookout for talented individuals who will be integral to the on-going success of this entrepreneurial business.

We’re looking for the very best talent to help us scale the business quickly. People with natural ambition, limitless thinking and a positive mind-set who are comfortable and skilled in the use and analysis of data to drive insight and value, as well as someone who possesses a high-level of people and relationship skills. 

Job overview: 

The role will introduce the candidate to the technology used by the Travel Counsellor end users. They will make up part of the Technology Service Desk who support all Head Office staff and home-based workers over 7 countries. 

Main role and responsibilities: 

  • Answering phone and email support requests and qualifying these in terms of priority and departmental assignment
  • User administration – creation of new users; leaver processing; email administration
  • Laptop builds and software configuration
  • Migration of users to the unified communications platform
  • Liaising with 3rd parties and other internal departments to ensure ownership of issues at all times
  • Any other duties as directed by the Technology Service Desk Manager. 

Desired skills: 

  • Enthusiastic about working in the IT sector
  • Good written and verbal communication skills
  • Great team players
  • Committed to solving problems 
  • Have good attention to details
  • Open to new ideas and keen to learn
  • Not afraid to ask questions
  • Ready to rise to new challenges 

Desired qualities:  
Someone to take advantage of the opportunity presented to them working with an experienced team willing to share knowledge and encourage development. 

The chosen applicant should be: 

  • A confident communicator 
  • Willing to learn
  • Honest
  • Punctual
  • A team player 

Desired qualifications: 

  • Minimum 5 GCSE’s at grade C & above or equivalent 
  • Educated to A’ Level or equivalent 

Benefits / Perks available: 

  • Occasional home working 
  • Subsidised gym membership 
  • Discounts from outlets in the Trafford Centre  
    Dependent on performance, there is an annual bonus paid in December and pro-rated from the employee start date 
  • You’ll be a part of a growing international business and we encourage all our colleagues to create a future without limits 

Future prospects: 

We see this opportunity as a long-term investment as our Technology Team continues to grow globally. 

We would be looking to ensure that a permanent position is available for you on competition of the apprenticeship programme and we would also be keen to continue your development onto Level 4 and potentially further to a sponsored degree in a related Technology based subject in the future. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

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