10/01/2019 Interserve Ashton-in-Makerfield WN4 0YA

Trade Supplier Apprentice

  • Sector: customer service
  • Location: Ashton-in-Makerfield
  • Salary: 10,400
  • Level: 2
Trade Supplier Apprentice

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Apprenticeship summary

Job Purpose:

To support all aspects of activity within the branch. You will be providing a strong customer service focus, whilst learning & developing through gaining practical, project, & study based experience. This one year programme will lead to a Trade Supplier Level 2 NVQ.

Key Accountabilities:

  • To provide support in all areas of the branch as requested by the Branch manager or other colleagues
  • To make the most of your apprenticeship by attending all meetings relating to the scheme and take full advantage of the learning opportunities available to you
  • Commit to and maximise the use of the 20% of working hours provided for “off the job” training
  • Demonstrate an enthusiastic, flexible, and resilient attitude when dealing with both colleagues & customers
  • To work as part of a team within the branch to meet required deadlines and or targets
  • Participate fully in the day to day operation of the branch, in order to ensure that our customers receive the best customer service
  • Understand that the role is a mix of all aspects of the business from office and computer based tasks, dealing with customers face to face, and on the phone. The role includes physical work (sometimes outside in all weathers) which includes lifting and moving of stock, loading of company and customer vehicles as required, together with associated roles as required

Requirements and prospects

Desired skills

Our Winning Ways:

  • Be the best at what you do and understand your customer

Don’t pass a Problem:

  • Make it a safe place to be
  • Ask for help if you need it
  • Take action to get things sorted

Find a Better Way

  • Think differently and share new ideas
  • Make smart choices

Build Trust:

  • Listen with an open mind
  • Respect everyone
  • Keep your word

Team up and Beat the Competition:

  • Help others to be successful
  • Celebrate achievements
  • Work as one Grafton Team

Be our Customer Favourite:

  • Go the extra mile
  • Be attentive
  • Make them feel valued

Personal qualities

  • Wants an interesting role with varied opportunities for possible progression and who is not afraid of hard work, and enjoys the satisfaction of doing a good job
  • Is personable with a real desire to be open to the opportunities given to them
  • Is flexible and adaptable as two days are never the same
  • Is organised, able to manage their time effectively, keep promises and get the job done
  • Understands the importance of working safely and following health and safety instructions

Desired qualifications

No formal qualifications required although a good level of literacy and numeracy would be advantageous

Future prospects

On completion of the apprenticeship there may be the opportunity to develop further within the business.

About the employer

Welcome to Grafton Merchanting GB, an organisation formed in April 2008 to integrate Grafton Group’s GB merchanting businesses within a single structure.

Grafton Merchanting GB is a major player in the builders and plumbers merchants industry because it brings together the majority of Grafton Group’s merchant subsidiaries in Great Britain.

In total we trade from nearly 500 locations, employ approximately 4,500 staff and have a turnover in excess of £1bn. Our businesses or ‘brands’ are leading merchants and specialists in their own fields.

These well-known brands are Buildbase, Civils & Lintels, Corgi Direct, Hendricks Lovell, Hirebase, Jacksons Building Centres, L&G Forest Products, PDM, Plumbase, Nationwide Drylining & Insulation, Secon, Electricbase, and Sparesbase.

Training provider

The successful candidate will be given full on the job training alongside undertaking a Trade Supplier apprenticeship programme delivered through their dedicated training provider, Interserve Learning & Employment

  • Trade Supplier Standard Level 2 apprenticeship
  • Functional skills if required

Apprenticeship standard

Trade Supplier

Training provider


Applications for this apprenticeship are being processed by Interserve Learning & Employment

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