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Trainee 1st Line Support Technician

18/02/2020 The Training room 2030-02-18T00:00:00+00:00

Trainee 1st Line Support Technician

  • Sector: i t telecoms
Trainee 1st Line Support Technician
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Would you like to wake up every morning and do something you love?

If you have a passion for technology and a love for computers, then we can help you achieve the career you have always wanted.


  • No experience needed
  • 3 Years career development support
  • Unlimited interviews for available and suitable positions

The Training Room are committed to helping passionate IT enthusiasts follow their dream of a career in IT by helping them gain industry desired certification and then providing real employment opportunities with 3 years of career development support. 

To provide their graduates with the best possible start in the new career, The Training Room are partnered with industry leader such as AND Digital, Tailor Made Computer Solutions and Premier IT who will be offering successful applicants the opportunity to interview for available entry level positions across their offices.

Previous experience is not required!  As an accredited CompTIA Gold Partner, The Training Room will ensure that on successful completion of their course, that you are certified to an industry desired standard and are service desk ready. 

Graduates will gain the following certifications:

  • CompTIA IT Fundamentals
  • CompTIA A+ (220-1001 Core 1)
  • CompTIA A+ (220-1002 Core 2)
  • Configuring Windows 10 Devices
  • Windows 10 Installing and Configuring
  • Configuring Windows Server 2012 MCP

As a 1st Line Support Technician, you will:

  • Deal with incoming incidents in a professional, courteous manner over the phone and via email 
  • Take ownership of incidents and manage them in a logical and methodical manner.
  • Taking ownership for the end to end management of your queue. 
  • Accurately log incidents, categorising and prioritising them in line with service operations procedures 
  • Conduct full and thorough diagnostics with end users to enable first point of contact fault resolution 
  • Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks.
  • Prompt escalation of Incidents to 2nd/3rd level resolution teams or third-party suppliers as necessary

1ST Line Support is the ideal platform to launch your career in IT. If you’re serious about pursuing your dream career, we can help make it happen.

CLICK APPLY to find out more. We’ll be in touch to help in any way we can.

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