Trainee Desktop Engineer – Microsoft IT Apprenticeship – Portsmouth

  • Sector: i t telecoms
  • Location: Portsmouth
Trainee Desktop Engineer – Microsoft IT Apprenticeship – Portsmouth

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This exciting vacancy is for a Trainee Desktop Engineer (in PORTSMOUTH!) on a Level 3 Advanced Apprenticeship as part of the Microsoft Partner Apprenticeship Programme. This is a unique opportunity to work with several NHS sites across the Hampshire area.

Get the latest training in Microsoft technologies and invaluable experience with industry experts on the award winning Microsoft apprenticeship programme.

The job role – what will I be doing day to day?

Breakfix and Install of all computer equipment throughout the NHS sites in Hampshire
PC building and repairing.
Printer maintenance and repair.
Laptop building and repair.
All aspects or IT Desktop delivery from Break fix to delivery.
You will be taught all the technical and customer facing skills needed for this role during your apprenticeship lessons. The great thing about an apprenticeship of this kind is that you are able to put what you are learning straight in to practice!

Do I have what it takes?

We are looking for candidates with the following personal qualities:

•             Excellent telephone manner.

•             Good written communication skills.

•             Good attention to detail and the ability to complete each task assigned.

•             Flexible approach to work.

•             Logical approach to problem solving.

•             Enthusiastic approach and can-do attitude


Who will I work with?

You will work in a team of four covering inbound calls and logging of support queries.  This will also include the initial diagnosis of issue to ascertain if this is an actual call to escalate to 2nd line or something the 1st line team can fix. You will also have a mentor available throughout your apprenticeship who will assist with your learning as well as a tutor to guide you through your learning and deliver teaching via online classes!

Future prospects

We would look to offer our apprentice full time, permanent employment after the apprenticeship training. This would be subject to being able to fulfil the role and completing the apprenticeship to a high standard. This role is purely within the NHS so excellent communication skills are a must.

IT Skills Management is the most successful company in placing apprentices in the IT sector and 92% of Microsoft IT Apprentices stay with the company with which they started their apprenticeship. We have a unique relationship with Microsoft and are their official partner for their highly accredited Apprenticeship Program, which has been designed for and developed by Microsoft Partner companies to help bring new talent into the industry. With various reports stating there is a large shortage of IT skills, which are needed to help the economic growth, this is an ideal time to join the IT industry.


Please note that full government funding is only available to candidates aged between 16 and 18 years and part funding may be available for those under the age of 24.

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