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User Support Apprentice – London (W1S) – 16379

  • Location: London
  • Salary: 20009.6
  • Level: 1
21/09/2018 QA integration London W1S 3BE

User Support Apprentice – London (W1S) – 16379

  • Sector: i t telecoms
  • Location: London
  • Salary: 20009.6
  • Level: 1
User Support Apprentice – London (W1S) – 16379
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Employer description:

The Business acts as a sub-investment advisor to certain parts of the overall Business funds (each a “Fund” and collectively “Funds”)

Job overview / purpose:

The successful candidate will work within the IT Customer Services & Support group.

They will provide end user support to executives and traders in a fast-paced financial environment.

Main responsibilities:

  • Provide quality customer service
  • Progressing support tickets through the Service Now ticketing system
  • Imaging, setup and deployment of desktop computers and PC peripherals
  • Manage office hardware
  • PC software installations and support for Microsoft applications
  • Maintain, troubleshoot, repair or replace PC hardware and related peripherals
  • Support audio visual technology
  • Deploy and support standard corporate mobile devices

Desired qualities:

  • Polite and helpful manner
  • Punctual and keen to learn
  • IT savvy
  • Logical and creative thinking skills
  • Analytical and problem solving skills
  • Ability to work independently and to take responsibility
  • Can use own initiative
  • Able to communicate effectively in a variety of situations

Desired qualification:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Working week:

5 days per week,


Hours will range from: 7am – 4pm / 8am – 5pm / 10am – 7pm

40 hours per week [all details will be confirmed with the employer]


£20,000 per annum


  • Staggered bonus payments as exams are passed during the apprenticeship
  • Potential to move to a permanent role at the end of the apprenticeship
  • Medical insurance
  • Dental insurance
  • Pension
  • Onsite gym & café

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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