Customer Service Apprenticeships Industry Guides

Customer Service Apprenticeships: What you need to know and how to apply for the right one for you

Customer Service is a vital component of every industry and the customer service Apprenticeships available to school leavers reflect the diversity of the sector as you could work within a broad scope of industries in a customer service role including business, sport and leisure, retail and even construction!

What do Customer Service Apprenticeships involve?

Customer service Apprenticeships combine practical on the job training with study where you’ll gain qualifications, skills and experience in a customer service role.

Customer service is crucial to any business, it’s important to make the customer journey a positive one which will assist in attracting and retaining customers which therefore promotes customer loyalty and brand awareness as word of mouth is one of the most powerful promotion tactics. The customer should always be at the heart of what you do!

Let’s take a look at a handful of customer service roles you could be doing:

Customer Service Advisor – As a customer service advisor you’ll provide excellent customer service skills by assisting with any queries and resolving any complaints.

Call Centre Rep – Call centre staff deal with incoming phone calls, provide information on their product or service and handle complaints.

Customer Service Apprenticeships Skills

Do you enjoy helping people? Customer service Apprenticeships could be the perfect opportunity for you! During your Apprenticeship, you’ll understand the importance of having an in depth knowledge of your products and service and how that assists in providing excellent customer service skills.

You’ll also learn transferable skills such as how to communicate clearly, resolve any issues in a positive way, be attentive, have good time management and people perception skills.

Who could I be working for?

You can work for a wide range of top employers and providers in a customer service role such as Ladbrokes Coral Group, Interserve, Total People, Lifetime Training, Vodafone and many more! You can apply for these vacancies via Careermap.

Apprenticeship Frameworks

Here is a list of customer service frameworks:

Contact Centre Operations – Level 2, 3 Property Services – Level 2, 3 Customer Services – Level 2, 3 Travel Services – Level 2, 3 Apprenticeship frameworks don’t always work, therefore it is expected that by 2020 all frameworks will be replaced with ## Apprenticeship standards which meet both the needs of the employers and the apprentices.

Apprenticeships Standards

Here is a list of current Apprenticeship standards in customer service that have currently been approved for delivery:

Customer Service Practitioner – Level 2 Financial Services Customer Advisor – Level 2 Senior Financial Service Customer Advisor – Level 3

These standards are currently undergoing developments and have not yet been approved for delivery:

Emergency Service Contact Handling – Level 3 Customer Service Specialist – Level 3

Applying for Customer Service Apprenticeships

If you’re looking to build an excellent foundation for a long and rewarding career in customer service an Apprenticeship could be the perfect fit for you. You can apply for a wide range of customer service Apprenticeships at Careermap. Can’t find any vacancies near you? Register your CV online so top employers can find you!


Apprenticeship Frameworks Online

Institute for Apprenticeships

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