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Non Household Services (NHH) Associate

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Swindon Energy & Utilities Jobs

Job Reference:  26973
Job level:  Professional
Employer:  Energy & Utilities Jobs
Industry:  Customer Service
Job Type:  Full Time
Salary and Benefits:  £15,000 to £25,000


City:  Swindon


Who are we?

We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying 2.7 billion litres of water to around 10 million homes.   Our main role is to ensure customers can turn on the tap and get world class drinking water 24/7. We also safely transport and treat waste, returning it back to the environment.

We are currently installing hundreds of thousands of smart meters to drive consumption insights helping our customers manage water more effectively.  These meters generate millions of lines of data and we need a team of skilled resources to manage this data and to generate the analytical insight necessary to bring consumption to life.

About the role:

We are looking for Non-Household Service Associates to work within our Wholesale Market Services team in the Non-Household Services (NHH) area. You will play a pivotal role in supporting others with the investigation and processing of service requests raised by Retailers and Wholesalers to ensure that Thames Water’s meter assets are accurate and up to date in the market.

What you will be doing:

You will need an eye for detail ensuring our data is up to date, accurate, and in line with market obligations, company policies, whilst meeting business objectives within service level agreements. This role requires you to be able to multi-task as not only will you be responsible for the desk analysis, but you will also be required to work cross-functionally with other workstreams and business areas to ensure that operational queries regarding NHH processes and transaction errors are managed in a timely manner.

What skills are we looking for?

  • Have excellent communication skills; verbal, listening, written and expression, attention to detail.
  • Strong investigation and decision-making skills.
  • Speed and accuracy of data input.
  • Good commercial awareness and an appreciation of the financial and reputational impact of adherence to market codes.
  • Strong time management and organisational skills - Ability to work to deadlines within a pressurised environment.
  • Ability to learn quickly, adapt and apply learning to new situations.
  • Ability to work well within a team, as well as individually.
  • Confident in engaging with other teams and stakeholders, recognising business unit needs to ensure correct data is in the market
  • Computer literate, full office suite experience, competent using analytical database software

What’s in it for you!

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing with the length of service and a wider benefits scheme.

We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach where we’ll provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability.

Confident Leader and we’re a Times Top 50 Employer for Women.

ref: (26973)
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