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Customer Service Advisor, Centrica

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Stockport Energy & Utilities Jobs

Job Reference:  R0023382
Job level:  Professional
Employer:  Energy & Utilities Jobs
Company Name:  Centrica
Industry:  Customer Service
Job Type:  Full Time
Salary and Benefits:  £23,757 - Flexible benefits, pension, plus bonus

Location

City:  Stockport

Description

Customer Service Advisor: This is a permanent full-time position (37 hours per week)

Location - We're looking for people who can work from home but commute to our Stockport office at least once a month.

Here's the address:

British Gas

New Bridge Lane

Stockport

SK1 2GT

Salary - £23,757 per annum+ annual bonus of up to 16% (paid quarterly)

Shift patterns (including training hours) - Monday to Friday 9.00am -5.00pm but there will also be two earlier starts at 8.30am each week so you can spend time on business updates and connecting with your team mates.

Start date July/Aug/Sept 2022 - You will be training in our Stockport office for 2.5 weeks. Please make sure this fits in with any pre-booked time off you may have because we cannot allow any holidays during this time.

About Us...

At British Gas our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It's what we do best. We're proud to live our values every single day. We care. We're courageous. We collaborate with each other.

Lockdown has taught us that nothing is impossible, so if you want to work flexibly from the office or from home then that works for us! We'll supply all your IT equipment- you'll just need a desk, a comfortable chair and a stable, wired internet connection (10mps)

What you'll be doing…

  • You'll be working on our Home Movers Team dealing with inbound calls from our new and existing domestic customers who are moving home. You'll be asking the right questions, having open and honest conversations, and making it your priority to support and deliver an amazing Home Move experience for our customers.
  • Focussing on their needs and providing the right solution first time whilst taking relevant steps to ensure we deliver against our promises
  • Providing amazing service, always with care and courage
  • We have some amazing products and services at British Gas and we'd like you to tell our customers about them to help grow our business. We want you to deliver simple, sustainable, and affordable products across all our customer base.
  • Providing consistent, effective, and strong customer service behaviours whilst meeting KPI's and positive Net Promoter Scores

And the skills we need from you…

  • Your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers
  • This is a regulated sales role so you'll need an understanding of how to work in this environment.
  • Naturally you should and have fantastic communication skills both written and verbal, and we'll be assessing for these skills throughout our recruitment process.
  • This department is super-fast paced and, at times, can be high pressure so your resilience, agility and ownership skills are key to this role.
  • You'll also need the confidence to escalate any issues or process improvements to the wider business areas.
  • Oh, and don't forget we'd love to see you self-develop and improve your skills in the role and the wider business - we'll support you with that too!

Let's talk benefits…

  • Private Medical Cover
  • Life Assurance
  • Contributory pension
  • 25 days holiday (plus the usual bank holidays)
  • A superb selection of fabulous flexible benefits
  • Zero commute - that's got to be good for your wallet and the planet!

You'll need the Right to Work in the UK so a passport or a birth certificate and proof of National Insurance are essential. A financial check will be arranged to ensure you meet our employment criteria. We'll also ask you to complete a Basic Disclosure Check and of course we'll collect your previous employment references as standard.

We will be looking to contact you to arrange an interview within two weeks of receipt of your application.

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