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Apprentice ICT Technician


Southall, Greater London QA

Job Reference:  MP-33067-80345
Job level:  Apprentice
Employer:  QA
Industry:  IT
Job Type:  Full Time
Salary:  £10,000 - £19,999
Salary and Benefits:  Up to 14000 UKP per year


County:  Greater London
City:  Southall
Post Code:  UB1 3HZ


Employer description: 

Dormers Wells High School is an 11-18 mixed, multi-cultural academy within the Dormers Wells Learning Trust. “The school rejoices in its diversity. Teachers design lessons which reflect the range of cultures within the school community.” (Ofsted 2021) 

We are an Investors in People school and professional development is at the heart of our work. We have high expectations for the achievement of all of our students at Dormers Wells High School and our character values of determination, wisdom, honesty and service underpin all that we do. 

Our latest Ofsted report validates this sentiment with the school continuing to be judged as securely Good. 

“Dormers Wells High School is a nurturing environment. Pupils are happy and feel safe.” “The school sets high standards for pupils’ behaviour. Pupils behave well in all areas of the school. They are polite and courteous.”


We are now looking for an eager candidate to join us as an apprentice. 

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. 

Main purpose / responsibilities of the job: [will be to:]

  • Support the Network Manager enabling the smooth running of the network rooms on a day-to-day basis across Dormers Wells Learning Trust.                 

  • Respond to ICT Helpdesk/Support tickets in date order unless requested to re-prioritise by the Network Manager.

  • Assist with software and hardware faults or issues.

  • Update the ICT Helpdesk/Support ticketing system on the progress of support calls.

  • Advise the Network Manager of any on-going problems and to report these issues to the appropriate support vendor.

  • Provide technical support in the school: - including the creation and maintenance of accounts and user permissions, ensuring that users are created and/or deleted as appropriate, managing the allocation, user disk space usage/printer credits.

  • Manage staff and student accounts as required on any appropriate management consoles as directed by the Network Manager.

  • Diagnose and resolve basic network, software, hardware, peripherals and infrastructure faults and perform basic maintenance and upgrades to computing devices and other peripherals under the Network Manager.

  • Complete work related to the school network as required and to manage the maintenance of the network’s computers and other devices.

  • Support future developments in ICT including assisting with a rolling programme of computer upgrades.

  • Install, test and document any new ICT equipment, including hardware, software and peripherals.

  • Complete installations, configuration of all new computing devices and network cabling following manufacturer and/or school procedures and guidelines.

  • Assist in the installation, maintenance and documentation of network and non-network software, and to monitor and evaluate the use of such software.

  • Work with suppliers and engineers setting up new equipment and printer consumable stock.

  • Support staff by ensuring that ICT resources are in good working order and to ensure that the computer rooms are functional at the beginning, during the course of and at the end of each day.

  • Clean projector filters, change bulbs and reset timers.

  • Maintain, repair and rebuild school laptops and other devices.

  • Facilitate staff requests for presentations in the Hall, Dining Hall or classrooms.

  • Set up specific ICT equipment at agreed times and locations, including assisting staff with the organisation of open evenings and other events, which may take place outside of normal working hours.

  • Train staff and students in the use of ICT as appropriate.

  • Produce simple guides and documents to facilitate the use of ICT and the administration of ICT.

  • Be aware of historical and current cybersecurity issues, maintain secure working practices, and support staff to develop an awareness of cybersecurity threats and work in a safe manner.

As well as:

  • Work collaboratively with others to develop effective professional relationships

  • Communicate and co-operate with relevant external bodies

  • Make a positive contribution to the wider life and ethos of the school

What we are looking for:

The successful candidate will:

  • Be flexible and hardworking and able to work under pressure

  • Be able to follow school procedures, use their own initiative as required and be a good team player

  • Be logical, methodical and have excellent attention to detail

  • Have good organisational and interpersonal skills and be able to maintain confidentiality at all times

As well as:

  • Significant ICT skills for the support and installation of computer hardware, network operating systems, software and printers

  • Ability to self-evaluate learning needs and actively seek learning opportunities

  • To have excellent attendance

  • To understand and have a strong commitment to equal opportunities for all members of the school community

  • To be reliable, honest, trustworthy, discrete and capable of handling confidential information and maintaining confidentiality

  • To understand and have a strong commitment to the ethos and expectations of the school and the ability to communicate this effectively to students and their parents

  • Commitment to safeguarding and promoting the welfare of children and young people

  • Ability to adhere to Health & Safety regulations.

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Important information:

The school is committed to safeguarding children and expects all staff and volunteers to share this commitment.

The school follows safe recruitment practices to protect children and vulnerable adults. Successful applicants will be required to apply for an enhanced disclosure from the DBS. 

Further information can be found at

Working week:

Monday to Friday, 8:30am to 4:30pm.


  • Staff and student well-being is of paramount importance to DWLT and in addition to providing a friendly and supportive environment, the school also offers:

  • Competitive salaries and pay progression

  • An impressive wellbeing package, which includes contributions towards medical and dental procedures and eye tests.

  • Onsite parking

  • Cycle to Work Scheme

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks. 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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