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IT Level 3 Apprentice

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Waltham Abbey, Essex QA

Job Reference:  MP-31879-80083
Job level:  Apprentice
Employer:  QA
Industry:  IT
Job Type:  Full Time
Salary:  £10,000 - £19,999
Salary and Benefits:  Up to 10200 UKP per year


County:  Essex
City:  Waltham Abbey
Post Code:  EN9 3SL


Employer description:

Established in 2014 and with 40 years of combined experience in the IT Industry, Espok IT Solutions are experts in providing IT support services to businesses across London and the UK. Due to a rise in demand in the UK and Globally, and future expansion aspirations, the company is looking to appoint a passionate IT Support Technician to support our growing portfolio of clients.

This is an excellent opportunity to join a fast-growing IT Managed Service Provider (MSP) providing IT Support, with exposure to Cloud and VoIP services.

The successful applicant will work within a small, agile, and growing team and will be provided with the tools, knowledge, and support required to succeed. When joining our team you will see brilliant work ethic, a fun and exciting office environment, combined with professionalism.

Our services include:

  • Business IT Services

  • Infrastructure

  • Communications

  • Data Protection

  • Cloud Services

  • Security 

Candidate requirements:

The successful candidate will demonstrate the ability to explain technical solutions clearly and unambiguously to customers at all levels in a diplomatic manner and to follow instructions/procedures accurately with a high level of attention to detail. You will also demonstrable interest in IT, have analytical and problem-solving skills. Demonstrate evidence of ability to work independently and as part of a team, be approachable and identifiable to provide the best service possible.

Key responsibilities: 

  • Taking initial Support calls & emails from customers and creating support cases

  • Working on Microsoft M365 platform

  • Working on Google Workspace Platform

  • Assist with Hardware Support/Repairs, Preparation and Testing

  • Assist with customer Software Installations and System Commissioning

  • Potential to work on migration projects to Cloud from on premises

  • Liaise with Field Engineers and Support them as needed

  • Provide 1st line support to customers – via telephone, email and remote working

  • Provide Onsite Support to clients

  • Network installs

  • Server upgrade and install work

  • Network upgrade and management

Desirable experience and personal qualities:

  • A strong work ethic

  • Ability to multi-task and work on own initiative

  • Driven and self-motivated

  • Fault Finding & Problem Solving

  • Always ready for a challenge

  • A positive and understanding telephone manner

  • Self-direction and the ability to take responsibility

  • Has a driver’s licence or means to transport to get to office and to clients

Entry requirements:

The entry requirements for this Cloud Network Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Future prospects: 

Possibility of full-time employment. 

Important information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

ref: (MP-31879-80083)
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