Assistant Restaurant Manager Apprentice, KFC Restaurants - South Woodham Ferrers

Chelmsford, Essex Lifetime Training

Job Reference:	VA/222910
Job level:	Apprentice
Employer:	Lifetime Training
Company Name:	KFC Restaurants - South Woodham Ferrers
Industry:	Hospitality
Job Type:	Contract
Salary:	£20,000 - £29,999
Salary and Benefits:	£25.5k per year
Location
County:	Essex
City:	Chelmsford
Post Code:	CM3 8RA
Description
Brief overview of vacancy role:	KFC are looking for an experienced and dedicated individual to join their team. If you fancy taking on the challenge and joining a global brand, read on!
Take one man with a big idea (and some serious style), add 11 herbs and spices, 1009 rejections, buckets of grit, ambition and southern hospitality and you've got KFC. It's simple, we're a people business that sells chicken and chips (and some other pretty epic stuff too). We do things the right way. It isn't always easy, but it's always better. We lead with our hearts, work hard and play hard and we welcome everyone into into our big KFC family. It doesn't matter who you are, where you're from, or what your show size is - everyone has a place at the Colonel's table. All we ask is that you roll up your sleeves, get stuck in and treat our team like family and our guests as friends. It's what the Colonel would do. As an Assistant Restaurant General Manager (ARGM) you will be "wingman" or woman to the Restaurant General Manager (RGM). You're an authentic Brand Ambassador who also happens to love our chicken and chips. Our ARGM's have a wealth of experience coming from a variety of backgrounds, from supermarkets and pubs to high street retailers and even banks. You'll be empowered to partner with your RGM to run your restaurant like you own it. Please be aware that for this role you will need experience of leading a team in a hospitality or retail environment, with a proven track record of improving guest experience. Day to day responsibilities: o Opening and closing the restaurant securely o Overseeing that the restaurant is regularly cleaned - organising the cleaning schedules and doing spot checks to make sure it is being followed closely o Seeing personally to your team member's development and growth o Managing your team on shift and making sure customers are provided with the highest quality service o Review guest feedback with the Restaurant General Manager to guarantee continually improving customer satisfaction o Plan for every potential opportunity to increase sales - including keeping an eye on any local events in the community and with competition o Conduct daily, weekly and monthly business reports for your restaurant, working with your Area Coach to develop growth plans o Understand how your restaurants works within your community and understand what drives profit o Making sure the team are clear on their sales goals at the beginning of every shift o Ensure good practice around all cash handling and in-store banking procedures. You will have a strong understanding of how to control costs including labour costs, stock levels, ordering and deliveries Benefits In return for starting your apprenticeship with us, you will receive: o A competitive hourly salary o Quarterly performance-based bonus o Pension contribution scheme o 25% Staff discount o Income protection scheme o 28 days holiday (including bank holidays) with increased holiday entitlement the longer you are with us o Benefits plans with options including gym memberships, health screening and travel insurance
Desired personal qualities:	At KFC, you will need to be driven to succeed and determined to progress and develop within your role. We are looking for someone who is: o Great in a leadership role o Passionate o Excellent communication skills o Consistent and proven customer service skills o A flexible approach to work hours and shifts
Desired qualifications:	No qualifications are required for this role.
Desired skills:	We are looking for someone with experience of leading a team in the workplace in a hospitality or retail environment, with the following qualities: o Retail or hospitality management experience o A proven track record of improving the guest experience o An understanding profit and loss and cost management o Experience with decision making and leadership o Previous experience of implementing ideas and delivering creative change in the workplace o Understanding of HR disciplinary and grievance processes o Leadership and development of a diverse team o Commercial understanding
Training to be provided:	Hospitality Supervisor - Outlets Level 3 Functional Skills in maths and English
Future prospects:	Ongoing training and development within KFC as well as through the apprenticeship training programme.