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Digital ULR Advisor Apprentice


Glasgow City, Lanarkshire QA

Job Reference:  MP-33344-80397
Job level:  Apprentice
Employer:  QA
Industry:  Administration
Job Type:  Full Time
Salary:  £10,000 - £19,999
Salary and Benefits:  Up to 16000 UKP per year


County:  Lanarkshire
City:  Glasgow City
Post Code:  G2 4EN


Does starting a career in legal industry sound up your street? If so read on!


Carpenters Group are one of the UK’s leading providers of insurance and legal services are looking for their next hot shot apprentice to join their busy Glasgow City Centre office to provide office support to their existing team.


They have worked with the UK's  top insurers and brokers for over 20 years, providing one of the largest total claims outsource solutions.


Their team has grown to over 900 people across 6 locations throughout the UK.


  • Their services include:

  • Legal Services

  • Motor Legal Expenses Insurance

  • Claims Services

  • First Response

  • Claimant Services

  • IT Services

Their culture is what defines them as an organisation and has been built around their 4 core values: Professionalism, Teamwork, Quality and Respect.


They pride themselves in providing a positive working environment where they can work together towards their success. They understand that their success as a business depends on the success of their people, and that is why they have established an environment where all of their employees feel valued and able to perform at their best.


Their diverse workforce delivers a professional but personable service to our clients and we have fostered a culture built on this ethos which makes for an enjoyable place to work.


Interested? Apply Today!

Key Responsibilities:

The purpose of your role will be to handle and process Pursuer RTA ULR/Recoveries cases. You will use the organisations in house Case Management Systems, VF Legal and also Microsoft packages such as Outlook, Excel and Teams.


Duties will include:

  • Responsible for a high volume caseload -Uninsured Loss Recoveries (ULR) of road traffic accident pursuer claims, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices

  • To progress your caseload in a manner to ensure that clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations via email and telephone

  • Use of Microsoft Teams to communicate with colleagues

  • Daily use of email to clients and internal colleagues

  • To achieve and exceed various targets set in relation to, for example, profit costs, settlements and issuing, without compromising the firm’s integrity

  • To liaise appropriately and timely with sources, medical agencies, experts, third party insurers, Defenders solicitors and other relevant parties to ensure that cases are pro-actively progressed via telephone and email.

Required Skills:

  • Excellent written and verbal communication skills

  • Strong organisation skills

  • A polite and confident telephone manner

  • An ability to work using own initiative

  • An ability to work effectively with people across a wide range of levels and responsibilities

  • Good attention to detail

  • Good numerical skills

  • Good team working skills

  • Good IT/keyboard skills

  • Good knowledge of Microsoft office packages is desirable

  • Good time management skills

Additional Information:

  • Salary - £16,000 per annum

  • Monday-Thursday 9am - 5.30pm and Friday 9am - 5pm


Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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