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IT Assistant Apprentice

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Pontefract, West Yorkshire QA

Job Reference:  MP-33447-80409
Job level:  Apprentice
Employer:  QA
Industry:  IT
Job Type:  Full Time
Salary:  £10,000 - £19,999
Salary and Benefits:  Up to 12000 UKP per year

Location

County:  West Yorkshire
City:  Pontefract
Post Code:  WF9 3AP

Description

About the Company:


UYR operates its own in-house print and wide format manufacturing facility alongside one of the largest design studios in the North of England. Clients include a range of Nightclubs, pubs & restaurant chains amongst other leisure & drink industry clients. 


Overview:


We are now looking for an eager candidate to join us as an apprentice.


You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT Azure Cloud Support Specialist - Level 3 Apprenticeship.


We are looking to recruit an enthusiastic individual to work within our IT and Development Team.


This is an IT based role, with the primary tasks being the maintenance of the company’s IT Infrastructure, Supporting Users and Administrative tasks. 


Main Responsibilities:



  • Setup and maintain Windows & MacOS computers in-line with company policies

  • Administrative tasks within office 365, Dropbox and UYRs own proprietary software

  • Maintain printer/copiers in regard to paper jams, toner replacement and raise any faults with our printer support partner

  • Liaise with the Customer Services Team to report and help resolve any technical issues, supported by the Development Team

  • Diagnose and solve problems experienced by internal and external users

  • Liaise with all areas of the business to support the development team as 1st line support and 2nd line where applicable

  • Escalate any issues to the IT Director if a problem has impact on the business


Desirable skills:



  • You will be interested in the role and the industry we work in – and be committed to developing a skilled career

  • A good communicator

  • Good work ethic

  • You will be able to follow instruction and work within a team

  • Attention to detail


Personal qualities:



  • Good attitude to learning

  • Team player

  • Confident communicator


Entry requirements:


The entry requirements for this Azure Cloud Support Specialist programme are as follows:



  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 


You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 


If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 


Find out more here: 


https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx


Salary: 


£12,000 per annum, dependent on experience. 


Future prospects:


We are looking for someone to join the team and climb the career ladder, so this is a great opportunity to gain a full time role after the apprenticeship. 


Important Information:


QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.


To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

ref: (MP-33447-80409)
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