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Business Analyst Apprentice

Vacancy has expired


West Midlands, West Midlands QA

Job Reference:  MP-33458-80413
Job level:  Apprentice
Employer:  QA
Industry:  Administration
Job Type:  Full Time
Salary:  £10,000 - £19,999
Salary and Benefits:  Up to 18000 UKP per year


County:  West Midlands
City:  West Midlands
Post Code:  B3 1RD


Who you’ll be working:

IIZUKA is a Birmingham-based company and are the experts in case management software. IIZUKA develops leading Case Management software for clients in National and Local Government and the Housing, Education, Police, Charities and Advice sectors.

Our team are friendly and approachable. We won’t talk in jargon and we don’t over-engineer solutions. We are ISO 27001 and Cyber Essential plus accredited and registered suppliers on the Government's G-Cloud programme.

What’s in it for you:

The company offers excellent benefits including:

  • Salary review after 12 months in the role 

  • Flexible working both remote and office based

  • 22 days (starting) annual holiday plus all Bank Holidays

  • Contractual Sick Pay

  • Health insurance benefits (after qualifying period)

  • Workplace pension scheme 

You will be responsible for:

  • Working as a member of a customer project implementation team to analyse customer requirements, configure Case Manager™ and implement the customer's solution

  • Gaining an understanding of each customer's requirements, business context and operational procedures

  • Documenting customer projects using a range of techniques including writing specifications, modelling diagrams and configuration of prototypes

  • Keeping the project tracking and documentation systems up to date with all decisions, requirements, specifications and configurations

  • Understanding Case Manager™, how it can be used and how it can be configured for different business purposes

  • Attending or running requirements gathering sessions, which may include workshops, discussions, work shadowing, documentation analysis and operation of systems to be replaced

  • Tracking requirements, their specification and the configuration that is used to meet them in order to ensure that delivered solutions meet the customer's requirements

  • Working within and contributing to the project's implementation plan and delivery schedule

  • Using knowledge of the customer and their operational procedures to test customer systems on behalf of the customer as part of the User Acceptance Testing

  • Identifying requirements that can't currently be met through configuration of Case Manager™ and highlighting potential product improvements that would benefit the implementation of customer projects or usage of Case Manager™ by customers

  • Specifying Change Requests to meet new customer requirements or projects

  • Tracking bugs and issues identified during testing of customer projects and manage their resolution as part of the implementation process

You will need the following skills:

  • At least 2 years demonstrable experience in a comparable business analysis role in the commercial, public or voluntary sector

  • Process modelling skills, i.e. an understanding of how day to day business functions can be presented and visualised in order to improve performance

  • Experience of working in the IT/software development industry

  • Excellent verbal and written communications skills - you need to be able to build rapport with customers and accurately document user requirements

  • Project and time management skills

  • Ability to coordinate and lead collaborative working relationships

  • Technically competent with windows-based computer systems, online meetings and collaborative communication tools

  • Demonstrable experience and skills in a comparable business analysis role

  • Up to date technical competence with Windows-base IT systems, process modelling tools and online collaborative working

  • Experience of working in the IT/software development industry

  • Excellent time and project management skills

The following skills would be beneficial, but not essential:

  • Experience and good working knowledge of working in a client/customer facing environment

  • Skills and experience in utilising business modelling software such as MS Visio or

Entry requirements:

The entry requirements for this programme are as follows:

  • Level 3 Qualification + at least 12 months of work experience* + robust onboarding plan (learner must work in the organisation for 3 months before signing up)

  • OR business-related degree e.g: business, finance, economics, maths, etc.

  • OR non-business-related degree + at least 6 months of work experience*

  • OR existing staff member with 2+ years of work experience**

*Work experience relates to any valid work experience

**Existing staff work experience should not be in a business analyst role

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Working week:

37.5 hours per week

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

ref: (MP-33458-80413)
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