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Level 3 IT Support Specialist Apprentice

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Ryarsh, Kent QA

Job Reference:  MP-35047-80663
Job level:  Apprentice
Employer:  QA
Industry:  IT
Job Type:  Full Time
Salary:  £10,000 - £19,999
Salary and Benefits:  Up to 15000 UKP per year

Location

County:  Kent
City:  Ryarsh
Post Code:  ME19 5AA

Description

Employer description:


Network Computing was established in 1993, so for well over 25 years we have been delivering professional Information Technology and Telecom services to our clients primarily in London and Kent.


Overview:


Keen to get stuck into work early? Whilst still gaining a qualification?


Have you finished your GCSE’s/A-Levels this summer 2022 and want to get straight into the workplace?


Or have you already studied a Level 3 qualification in a different subject but want to get into IT?


Join us on our Level 3 IT Azure Cloud Support Specialist Apprenticeship!


Start your career in IT with Network Computing Ltd


First steps will be learning how to monitor the services we deliver to our customers and detect when there’s an issue that needs our attention – whether it be an application or the IT infrastructure.


This is the ideal opportunity to get into the IT industry with no prior experience.


We’ll support you through the entire process and provide an extensive induction programme to help you adjust to the work/study balance.


This is initially a service desk role however for the right candidate there will be opportunities for development into other areas of the business upon successful completion of the apprenticeship.


Salary: £15,000 per annum.


Main role:


Working as part of our IT Service Delivery team supporting the applications and IT infrastructure of our customers.


Duties involve:



  • Monitoring the health of IT environments (applications, servers, networks, etc.) and recognising when there are issues occurring

  • Using some of the best IT tools whilst investigating and diagnosing issues or incidents

  • Getting hands on with the IT infrastructure, applying the right fix after you’ve investigated an issue

  • Collaborating with members of other teams when more complex issues occur

  • Taking support calls / speaking to customers over the phone

  • Logging issues / making a record of the issue in our management system

  • Learning how to prioritise and escalate when complex and high priority issues occur

  • Assist the wider team with any projects, changes, and improvement initiatives


Over the course of your 16-18-month Apprenticeship, you’ll develop your technical skills and learn how to solve more complex issues, taking on more responsibility.


What we are looking for:


Desirable skills & Personal qualities:


We are looking for applicants who are:



  • Intellectually Curious: You will love to learn and have a technical mindset. You will have an interest within IT / Technology / Operations / Client support.

  • Driven to deliver: To excel and take pride in your work. To meet deadlines and take care to ensure attention to detail.

  • Willing to contribute: You will get stuck in and contribute ideas. We work in a fast moving, dynamic environment where everyday is a school day. We know you’ll make mistakes (everyone does) but you will continually evolve.

  • Proud to collaborate and be yourself: You won’t be afraid to help others. We want to see the authentic you, and to support you in delivering with integrity.

  • Accountable: To safeguard our future and to represent our brand. To do yourself and Network proud.


Entry requirements:


The entry requirements for this Azure Cloud Support Specialist programme are as follows:



  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject


You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.


If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 


Find out more here: 


https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx


What you’ll receive:


On top of gaining your Level 3 Qualification, you will also be entitled to 20 days holiday per annum.


Network does not discriminate.


We’re interested in your skills, talent, potential, customer focus and nothing else.


Full training will be given.


You’ll join an incredibly supportive team in a very successful organisation where there will career opportunities for the right candidate.


Over 70% of our current team have started with us as an apprentice.


All we ask from you is that you’re willing to learn, are comfortable speaking with clients in a professional manner and have a passion for solving problems.


Study & Future prospects:


If successful, you will study your Level 3 Azure Cloud Support Specialist qualification through QA.


The apprenticeship will take 16-18 months.


After this period, we would expect you to move into a *permanent position and continue developing your career within IT (*subject to performance).


Important Information:


QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.


To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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