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Food and Beverage Assistant Apprentice, Hilton Garden Inn - Birmingham - Brindley Place

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Birmingham, West Midlands Lifetime Training

Job Reference:  VA/223085
Job level:  Apprentice
Employer:  Lifetime Training
Company Name:  Hilton Garden Inn - Birmingham - Brindley Place
Industry:  Hospitality
Job Type:  Contract
Salary:  £10,000 - £19,999
Salary and Benefits:  £19,760 per year

Location

County:  West Midlands
City:  Birmingham
Post Code:  B1 2HW

Description

Brief overview of vacancy role:  Valor Hospitality are looking for a customer focused candidates who can consistently deliver customer service with an informed, friendly and effective approach.

At Hilton Garden Inn Birmingham, you will be working towards a Level 2 Hospitality Food and Beverage Qualification over the course of 15 months.

Daily responsibilities include:

- To have a good knowledge of the preparation and service of all dishes and products on the menus and product lists.

- To deliver attentive customer focused service at all times.

- To serve all guests in accordance with standards laid down.

- To ensure preparation is completed before service to the standard laid down.

- To ensure bar, restaurant service and conference and events areas are clean and presentable at all times

- To provide attentive service during the meal and watch for special requests.

- To assist in the general cleaning of all food and beverage areas.

- To take every opportunity to upsell food and drink to maximise revenue.

- To suggest ideas for further improving department and customer service.

- To practice the correct and safe use and care of all items of equipment.

- To deal with customer queries or concerns in a professional manner

- To understand and deliver the hotel brand standards at all times.

- To ensure good working relationships with colleagues of the hotel and company.

- To attend work consistently well groomed, in uniform, as per the standard required.

- To be fully aware of and observe current liquor licensing laws.

Benefits:

- Stays across the UK at employee rate (a HUGE discount!).

- Discounted Friends and Family rates (that'll make you really popular!).

- 50% off food and beverage in our hotels.

- A range of development and apprenticeship programmes.

- We're committed to your development and progression with lots of promotion opportunities.

- You'll get all meals on duty (because hard work is hungry work!).

- Uniform provided.

- We're big on all things reward and recognition and celebrate success throughout the year.

- Commitment to your health and well-being.

- Flexible working arrangements.

- Discounted use of leisure facilities.

- Refer a Friend incentives to influence your earning potential.

Desired personal qualities:  - Friendly. - Approachable. - Promote the Valour Hospitality purpose, values and behaviours at all time.
Desired qualifications:  No Qualifications Required!
Desired skills:  - Good understanding of written and spoken English language. - Customer focused.
Training to be provided:  Hospitality - Food and Beverage Level 2 Functional Skills in maths and English
Future prospects:  Ongoing development and support.
ref: (VA/223085)
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