Are you interested in an apprenticeship in hospitality?
Kindness and courtesy are at the route of a positive customer service experience.
If you don’t take care of your customers then someone else will. Customers don’t expect you to be perfect but they do expect you to fix things when they go wrong.
You will need to make every interaction count, even the small ones, they are relevant.
In Newcastle we have numerous companies looking for young individuals just like yourself. On the job, you’ll work as an employee, alongside experienced staff members in the hospitality industry. Off the job, you may be working with a training provider to work towards completing the Apprenticeship and gaining valuable qualifications.
Working in the hospitality industry is rewarding but can also be very demanding.
You will deal with awkward customers, that is inevitable. Dealing with rude customers can turn a whole day into a nightmare. But to gain rudeness immunity remember:
If life gives you limes, rearrange the letters until they say smile.
You must be able to communicate clearly and confidently, apply problem-solving skills on a regular basis, navigate different computer systems, work irregular hours, and work closely with management and work collaboratively in a team environment.
What will your responsibilities include?
Jobs will include:
- Welcoming guests
- Taking food and drink orders
- Checking the guest is happy with their experience
- Dealing with complaints
- Taking bill payments
- Dealing with online bookings and telephone bookings
Simply satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. You will need to understand the factors that drive this customer revolution.
Taking everything into consideration an apprenticeship in hospitality won’t just provide you with on the job experience and a qualification to then progress later it also teaches you life skills which will be beneficial to other jobs.