6 months ago

About the hospitality industry

From city restaurants to country pubs and everything in between an Apprenticeship in the hospitality industry really can take you anywhere you want it to (literally, think hotels/bars/restaurants in the sunshine abroad).

The whole hospitality industry is centred around providing outstanding customer service. Hospitality is simply an opportunity to show the customer you care, you should never stop doing your best just because someone didn’t give you credit, true hospitality is when a customer leaves feeling better about themselves.

With so many jobs available within the hospitality industry, you could be working behind the bar, waiting on or behind the scenes as a chef, you could even progress to a management level Apprenticeship. No two days will ever be the same, you’ll be working in a fast paced environment and steering clear of the monotonous 9 – 5 routine which comes with most jobs.

What will your daily responsibilities include?

Chef – As a chef you will handle food accordingly to safe food practises and maintain safe and sanitary work area. You’ll also be preparing food consistently to enterprise standard within required time frames whilst keeping any food waste to a minimum.  Each evening it will be expected of you to replenish stock and report any broken equipment or unsafe work areas.

Waiting/bar – As a bar and waiter/waitress you will be face of the company for every single customer that walks through the door. You’ll be passionate about delivering the highest standard of customer service. You’ll be responsible for taking orders, serving excellent quality food and a great range of drinks. You’ll need to be a team player on shift to create a friendly, buzzing atmosphere your guests will enjoy. You’ll ensure the highest standards of cleanliness, safety, compliance with licensing law and cash handling procedures.

Managerial levels – Managerial levels in the hospitality industry include, head chef, sous chef, supervisors, assistant manager and manager. You will organise and oversee daily operations and ensure that customers experiences are as smooth and enjoyable as possible. This will include dealing with complaints, supervising and evaluating staff, responsibility of budgeting and monitoring expenses whilst enforcing adherence to regulations and quality standards and ensuring all records are kept properly and consistently.

It’s easy to train someone on how to do the job, but very hard to train someone with a poor attitude to be highly motivated. The hospitality industry revolves around team work, the work attitude of individual staff is important not just for your own well being but for the team. A positive team member is productive and can motivate others. Remember, everything starts with the customer.

Apply for Apprenticeships in the hospitality industry at Careermap

 



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