Apprentice Clinic Clerk

Job summary

We have 2 Clinic Clerk vacancies within the Central Outpatient department.

Working Hours will be Monday - Friday (maybe required to work some Saturdays ). Posts will be 35 hours

This is an exciting opportunity for a self motivated and enthusiastic person to take on a challenging and sometimes pressurised role. The successful candidate will have excellent communication and organisational skills with the ability to work on their own initiative and as part of a multi-disciplinary team. You should have a polite, friendly manner, and be able to deal with sensitive and confidential information professionally.

This vacancy is being advertised as an apprenticeship and as such the salary for the role if reflective of this. Those who currently hold and can evidence the essential qualifications need not apply. Your application will not be shortlisted if you hold the essential qualification(s).

Although English and Maths at level 2 is not required for the role, it is a requirement to complete the apprenticeship and need to be in place by the end of the apprenticeship. If you do not hold or cannot evidence English and Maths at level 2 then support will be provided for the successful applicant(s) as part of the Trust's apprenticeship offer. ***

Main duties of the job

Whilst this role is being advertised as a permanent position, there is an expectation that the successful applicant must complete all elements of the apprenticeship. Initially, the successful applicant will be placed on a fixed term apprenticeship contract for the duration of the programme. Upon completion of the apprenticeship and providing all additional milestones are met, the successful applicant will be issued a permanent contract.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job description

Job responsibilities

Please see attached Job description for further information about the Clinic Clerk position available with WUTH.

Person Specification

Qualifications, Specific Experience & Training

Essential

Educated to GCSE level or equivalent Experience of working in an administrative role

Desirable

NVQ level 2 in a relevant subject Previous experience in an NHS acute hospital Previous experience of the Cerner Millennium information system

Knowledge & Skills

Essential

Basic working knowledge of IT Good verbal and written communication skills

Personal Attributes

Essential

Self-motivated and enthusiastic Sensitive and empathetic Polite and friendly manner

Desirable

Ability to work under pressure Ability to handle conflict and aggression Ability to work as part of a multidisciplinary team

Knowledge and Skills

Essential

Good keyboard and computer skills Good time management and organisational skills

Desirable

Knowledge of admin processes Aware of Information Governance Ability to prioritise, work to deadlines and use initiative. Excellent customer service skills