Apprentice Mortgage Administrator

Apprentice Mortgage Administrator

£18,250

Blackwater

Full time, Permanent – Hybrid

Monday – Friday: 08:30am – 5:30pm, Fridays 5pm finish (flexibility to start earlier or finish later)

A leading Mortgage and Protection Brokerage is offering an Apprenticeship in a Mortgage Administrator role, you will achieve an NVQ certification and studying 1 day work from home.

You will develop your customer service and administrative skills in processing client mortgage applications, supporting for the whole process. To collect and check documentation, progressing applications and updating clients, lenders and solicitors in the chain.

Responsibilities:

Processing incoming client and lender documentation - including copying, checking, certifying and scanning.

Regularly communicating and updating clients and lenders of case status, and to progress the case status, via telephone, email and letter.

Answering incoming calls and transferring to the correct person/department.

Handling sensitive information in a confidential and professional manner.

Meet monthly and annual targets, including but not limited to completions, trustpilots, callstats, turnaround times and general insurance referral.

Maintaining detailed records to comply with the regulations of the Financial Conduct Authority (FCA).

Liaise with other related professionals such as brokers, solicitors, surveyors, underwriters, compliance, case checkers and other.

Support QA and Complaints investigations with accurate and detailed statements as required.

Work closely and collaboratively with other departments in the provision of great service, for example mortgage consultants in administering mortgage cases.

Experience

Able to demonstrate excel, word, and outlook skills

Positive “can do” attitude

Ability to work under high pressure

Ability and desire to learn

Good telephone sales skills, and managing performance targets.

Good written and verbal communication.

Benefits

Achieve a NVQ Certification and earn whilst learning

Discounts on removals, storage, estate agency, conveyancing, and lettings services, 45% off home reports

Incentive events – for Performance related rewards from London 5* star meals and more

Free mortgage & insurance advice

Savings on insurance products

1 day work from home per week, 2 for exceptional arrangements

20 days base annual leave, rising by 1+ day for each year of service (capped at 25 days) + Bank holidays

Paid Birthday leave (1 paid day on birthday or next working day, fixed)

Guaranteed Paid Christmas break

13 Weeks Enhanced Maternity pay (full pay, on average earnings including commission)

4 weeks Paternity Pay (full pay, on average earnings including commission)

Discretionary paid time off for sports days, nativity, parents evenings

Social evets such as, Mixers (from Gokarting, Cocktail making and Team Meals), Summer BBQ and Christmas Parties