Apprentice Nurse Associate

Job overview

As part of the Site Team at Ipswich Hospital; you will lead on and maintain the Red Day Tracker; a tool which has been developed to support with capacity and flow; and to escalate and unblock any delay that is preventing a patient from being discharged home; or continuing with their ongoing care out of an acute hospital.

This opportunity will allow you to play a major role in the continuing development of service delivery for the benefit of our patients where care and compassion are central to everything we do. 

Main duties of the job

You will have the opportunity to further develop your operational skills in a supportive and innovative atmosphere, including bed management and weekend planning. This is your chance to become a key part of a large, innovative and forward thinking organisation.  You will be responsible for ensuring the day to day inputting on the RDT is escalated and chased to ensure that patient delays are minimised. You will produce reports providing information to Executive Directors that will shape system wide discussions on capacity and resources. Ideally you will have a working knowledge the Discharge Process; and some knowledge of the role of the Discharge HUB and a proven track record of meeting deadlines and experience within a healthcare setting. You will also need to be a skilled communicator with dogged determination; with an ability to work as part of a team; yet sufficiently independent to work under your own initiative. Whilst we are ideally looking for someone with relevant experience an individual with demonstrable transferable skills would be considered.

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. 

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff. 

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients. 

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

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Detailed job description and main responsibilities

To maintain the Red Day Tracker Monday – Friday to support capacity and flow within the hospital. Be responsible for appropriate escalation to ensure that patient delays are minimised. Deal with external and internal queries. This may include providing complex or sensitive information to internal and external colleagues. Maintains working relationships within own and other departments to facilitate an effective service Use judgement to deal with a range of routine and non-routine problems that may arise, and only exceptionally refer very complex issues to the appropriate person. Take and transcribe formal minutes, and create action plans and administer as appropriate. Manage your own workload to ensure completion of the full range of your tasks using the knowledge, skills and experience you have gained. Support other team members to undertake the full range of administrative/secretarial activities. Provide a broad range of administrative/secretarial support relevant to area, managing diaries and ensuring that urgent matters are actioned and escalated without delay. Give guidance, support and empathetic approach to any complaints or concerns raised and liaise with the relevant manager to resolve To actively participate in the development of improvements for the service. Incorporate new practices to take account of new technology, demand/capacity tools. You may be required to undertake training in your own discipline, which may include new starter induction. To have an understanding of other admin roles within the department and ensure other admin staff are aware of your role. Work to Trust and departmental policies, standing operating procedures and departmental guidelines. Keeping up to date with relevant IT/information systems. Ensure any information is accurate and up to date before sharing internally or externally. Support the team in gathering any data for audit research purposes. Undertake any other admin or clerical duties as may be delegated.

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Experience

Essential criteria

Previous administrative role Advanced IT systems Working collaboratively as part of a team Experience of communicating with a range of people both within and external to the organisation

Desirable criteria

NHS Experience Experience within relevant work area Experience of working with members of the public

Qualifications

Essential criteria

GSCE grade 5/C or Equivalent in English & Maths NVQ Level 3 in administration / secretarial or equivalent

Knowledge and Skills

Essential criteria

Confidentiality and Data Protection Customer service Excellent communication skills(written and verbal) to deal with complex or sensitive information Good attention to detail and accuracy