Apprentice Team Assistant

Full job description

Overview

Support a Block Management team of Property Managers, in a busy office

Duties

• Collaborate and partner with the MIH Management Team to uphold the “Make It Happen” ethos delivering upon MIH’s shared Mission, Vision and Values.
• Supporting Property Managers & Senior Property Managers by carrying out their administrative tasks, and attending Site Visits (training given), assisting with reactive maintenance, and compliance with Health & Safety requirements.
• Liaising with Leaseholders/owners, contractors & suppliers by phone and email
• Answering phones, assessing urgency, passing on messages where applicable or dealing with issues as and when they arise.
• Monitoring general Info & Admin mailboxes, assessing urgency, passing on or responding to emails where applicable.
• Creating Mail Merges and Works Orders using MRI Qube (our company software) as instructed by Property Managers, ensuring timeliness, completeness and accuracy.
• Preparing and distributing meeting agendas and minutes with action points.
• Tracking tasks and seeing them through to completion.
• Ensuring Templates are up to date and filed in the correct destination folders.
• Booking online and in person meetings for staff and clients.
• Chasing up quotations and contractors, updating the Property Managers with the latest information and emailing clients with updates where necessary.
• Deputising for Office Assistant when required with Office administration tasks.
• Prioritising tasks in order of urgency.
• Support the co-ordination and running of team events.
• Ad hoc tasks to support the Management team as required.

Working 35 hours per week - Monday to Friday 9am to 5pm with an hour for lunch

Benefits

• Company pension scheme
• Healthcare (enrolment post probation)
• Training, coaching and mentoring
• 20 days Holiday with an additional day for each year worked (capped at 5yrs)

Skills required

Communication skills

IT Skills

Attention to detail

Organisational skills

Customer care skills

Problem solving skills

Administration skills

Number skills

Logical thinking skills

Analytical skills

Team working skills

Initiative

Non-judgmental

Patience

GCSE Maths and English at grade 4 or above or equivalent

This role will give you a broad awareness of all that is involved in managing the common parts of many and varied buildings and developments. You will receive on the job training as well as training from internal and external parties in the world of Property Management (eg The Property Institute).

Over time you will gain the knowledge and skills to progress your career, with plenty of opportunity for promotion and career development within the company.

NB This is not Sales or lettings –it is Block management and you should ensure you understand what the industry is about before applying.

Training and support will be provided by our specialist Apprenticeship training provider; Smart Training & Recruitment.

In order to meet the eligibility criteria for an Apprenticeship in England, you must be able to demonstrate at least three years UK residency, or hold a valid visa that meets the exceptions to this rule.

Please note, as part of the Initial Assessment process, all qualifications will be verified by the Learning Records Service (LRS) via Department for Education

About the company

MIH is a Block Management firm, started in 2017 by the founder Sarah Fisher who initially worked with just one Accountant, It has expanded to a team of 17 and is still growing. We manage a varied and impressive portfolio of buildings for our Clients, ranging from 4 to circa 150 units, with a 6-figure turnover. You could be a part of and you could be a part of, and integral to our team and the growth of our company. The “MIH” in MIH Property Management means “Make it Happen” and this is what we at MIH are all about. We take great pride in making sure our clients, contractors and colleagues benefit from our structured approach to block management. As a team we work collaboratively, efficiently, looking to improve our systems and service whilst creating a fun and productive working environment. We train our team members to be highly skilled, experienced, and capable professionals who can manage a property from “A to Z”. We value professional development and will train and support you in developing a broad and well-rounded career. Our management team have over 4 decades of property industry experience and will guide and train you in the MIH property and risk management approach. If you are looking to be a part of our story, and to develop and progress your career, if you take pride in providing quality customer service and creating a reputation as a highly regarded professional, then talk to MIH and “Make it Happen”.

Job Types: Full-time, Apprenticeship

Pay: £18,500.00 per year

Schedule:

• Monday to Friday

Application question(s):

• Where do you think it might lead to in the future for you?
• Do you have a strong desire to learn and develop?
• Are you proactive – someone who doesn’t wait for things to come to them?
• Are you fluent in Microsoft packages (Word, Excel, PowerPoint, office 365)?
• What interests you about working in/having a career Block Management in particular?
• What do you imagine the role would entail?

Work Location: In person

Application deadline: 02/07/2025