Apprentice Ward Clerk – Maternity Services

Job overview

We are pleased to offer an exciting opportunity to join our maternity workforce team as an Apprentice Ward Clerk.

The successful applicant will be responsible for the accurate admission and discharge of women and their newborns ensuring the safe transfer of care is communicated to the community teams. You will also be responsible for ensuring safety on the ward by monitoring the incoming and outgoing partners, visitors and women’s own children adhering strictly to the maternity visiting policy.

Full training is available for the successful applicant to ensure you are fully conversant with the electronic systems used in the service.

You will have excellent communication skills both written and verbal and previous experience of working within a customer service environment.

Alongside the job role you will be completing the Level 2 Customer Service Practitioner apprenticeship. If you already hold this or any other Customer Service qualification at Level 2 or above, then you are not eligible to apply.

Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:

Be 18 years old or over

Have the right to work in the UK

Have been permanently resident in the UK for the past 3 years

We welcome applications from those with lived experience of the care system.

Main duties of the job

To provide an efficient and effective clerical support service to midwifery and medical staff at ward level. 

Working for our organisation

We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.

We’re pleased to be leading the way in reducing the time our patients wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be accredited as part of a national scheme; the Care Quality Commission has raised the ratings for urgent and emergency care at Queen’s and King George hospitals; and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of the North East London Cancer Alliance.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Person specification

skills

Essential criteria

Good organisational abilities. Good verbal and written communication skills.

Education

Essential criteria

Good general education to GCSE level including Maths and English and able to demonstrate good literacy and numeracy skills

Experience

Desirable criteria

Previous clerical position. Previous experience of working in a healthcare environment.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.