Employer description:

UYR Ltd is home to one of the largest design studios in the North of England, paired with a state-of-the-art in-house print production facility. We proudly work with some of the UK’s leading hospitality & Retail brands, and we’re expanding rapidly into exciting new sectors.

Overview:

Are you highly organised, friendly, and looking to kick-start your career in a fast-paced, creative environment? Join our growing team as a Client Services Admin Support, where you'll play a key role in delivering outstanding service to our valued clients.

As part of our Client Services Team, you’ll be responsible for supporting the day-to-day admin and order processing tasks that keep our operation running smoothly. It’s a fantastic opportunity to grow with a business that values development, teamwork, and great service.

Responsibilities:

Processing client orders using our bespoke online portal and internal systems (full training provided)
Supporting the team with daily administrative tasks as required
Checking deliveries to sites and producing proof of delivery (POD) reports
Communicating with courier companies to resolve delivery issues
Answering inbound calls from clients and providing helpful, friendly assistance
Providing general day-to-day support to the Client Services Team
Maintaining accurate records of client orders, delivery logs, and service issues
Compiling and updating internal reports using Excel and other data tools
Assisting with data entry, validation, and basic analysis to support client service improvements
Monitoring KPIs and service metrics to help identify trends or areas for improvement

Desirable skills:

A strong interest in customer service and a desire to build a professional career
Great communication skills and a friendly, helpful manner
A reliable, can-do attitude and the ability to work well as part of a team
Willingness to learn and follow clear instructions
Strong organisational skills and attention to detail
Basic proficiency in Excel (e.g., sorting, filtering, formulas)
Comfortable working with data and keen to learn more about reporting and analysis

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours:

Monday – Friday, 9am - 5pm, 39 hours per week.

Benefits:

Be part of a friendly, supportive team in a creative, fast-growing business
Learn from experienced professionals and gain valuable industry skills
Clear progression opportunities for the right candidate
Full training provided on all systems and processes
Opportunities to develop data and reporting skills as part of your career growth

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

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