Employer description:
WN1 IT have been established in the industry for twenty years and are a managed service provider, providing IT support and managed internet services.

Overview:
We are now looking for an eager candidate to join us as an IT L3 Apprentice.
We have successfully employed apprentices in the past, and due to current demand and growth within the business they are looking for an IT Helpdesk Support Engineer to join the team.

Main responsibilities:

Answering of calls
Creating tickets
Updating help system
Helping to resolve IT tickets
Setup of new IT equipment
Administration of IT systems
Creating new accounts

What we are looking for:
Desired experience:
The successful candidate should be-able to demonstrate a passion for IT and customer service.

Ideally having some experience/knowledge in some of the following areas/technologies will be highly beneficial:

Remote support tools and monitoring
Windows 10 to 11 desktop support
Microsoft Office suite support

Desired skills:

Good verbal communication skills
Good ability to work through a problem and find a solution
Excellent communication skills with an ability to communicate at an appropriate level for the audience
Excellent customer service skills with a commitment to provide excellent customer service
Excellent working knowledge of Windows operating system environments

Personal qualities:

Ability to work alone and part of team
Willingness to learn
Comfortable to ask for help

Entry requirements:

3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Salary:£14,000 - £16,000 per annum.

Benefits:

Canteen
On-site parking
20 days holiday + bank holidays

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
There are opportunities to progress within the business to IT administrator and beyond.

Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!

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