IT Support Apprentice

About The Deck Enterprises:

The Deck Enterprises is a London-based clothing retailer specialising in high-end, tailored and premium apparel. Operating under the Knatchbull brand from Savile Row, the company focuses on offering specialised, boutique fashion with an emphasis on quality and craftsmanship. Founded in 2018, it continues to operate as a small, privately owned business in the UK fashion sector. 

About the role:

We are looking for an enthusiastic and motivated IT Support Apprentice to join our team. This is an entry-level opportunity for someone eager to start a career in IT. You will receive on-the-job training and 6 hours per week to your apprenticeship to build your technical skills. This role is ideal for individuals who enjoy problem-solving and want to learn how to support hardware, software, and network systems in a professional environment.

Responsibilities:

With guidance and training, you will:

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• Assist in providing first-line technical support to internal users via phone, email, and in-person.
  
• Learn to diagnose and resolve basic hardware, software, and network issues across Windows, macOS, and mobile platforms.
  
• Help install, configure, and maintain desktops, laptops, printers, and other peripherals.
  
• Support user account setup and permissions in Microsoft 365 and Active Directory.
  
• Participate in monitoring IT systems and maintaining performance.
  
• Document support issues and resolutions in the ticketing system.
  
• Assist with onboarding/offboarding processes, including device setup and account provisioning.
  
• Learn to troubleshoot VPN, connectivity, and collaboration tools for remote users.
  
• Shadow IT team members on infrastructure upgrades and projects.
  
• Follow IT policies, security protocols, and data protection guidelines.
  

 Required skills:

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• A strong interest in IT and technology.
  
• Good communication and problem-solving skills.
  
• Willingness to learn and take part in structured training.
  
• Ability to work as part of a team and manage time effectively.
  
• Prior work experience is required, basic IT skills and knowledge is beneficial.
  

Entry requirements:

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• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
  

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:40 hours per week.  

What we offer:

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• Pension scheme and private healthcare.
  
• 25 days annual leave + bank holidays.
  
• Training and certification support.
  
• Hybrid work flexibility.
  
• A collaborative and inclusive work culture.
  
• You will receive hands-on experience and formal training (6 hours per week).
  
• Opportunity to gain industry-recognized certifications during the apprenticeship.
  

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.