IT Support Degree Apprentice

Employer description:

JT Atkinson is a family-owned builders’ merchant established in 1860, with 37 branches across Cumbria, Yorkshire, and the North East. Supplying over 20,000 products, from building materials to plumbing, timber and roofing, the company is known for reliable prices, expert advice, and excellent customer service. With a strong local presence supported by a central hub in Middlesbrough, JT Atkinson combines heritage and community focus with the scale to deliver for trade and retail customers alike.

Overview:

As an IT Support Degree Apprentice at JT Atkinson, you will play a key role in developing and implementing effective software and systems that enable the business to achieve its goals in a reliable, secure and efficient way. You will be responsible for monitoring and maintaining the company’s ERP system, other software, networks, security measures and communication tools, while also providing support to colleagues to ensure they can use technology productively in their day-to-day work.

Responsibilities:

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• Provide 2nd/3rd line IT support to colleagues by phone, e-mail, remotely and in person working to SLA thresholds.
  
• Help support, configure and develop the ERP solution used for the company’s core operations.
  
• Lead and mentor less experienced team members.
  
• Work with colleagues and directors throughout the business as necessary to develop, implement and improve IT systems which will aid the company in achieving its objectives. Appropriately test and troubleshoot new and existing systems as they develop.
  
• Work with IT third providers as necessary to maintain reliable and secure IT systems.
  
• Lead minor projects to integrate or develop security tools, networking changes, new software, ready new branches for opening, etc.
  
• Developing business intelligence to support decision making in sales, purchasing, transport and stock control.
  

Desirable skills:

*We expect all employees to adopt the following list at all times

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• Positive ‘can do’ attitude.
  
• Willing to go the extra mile.
  
• Excellent communication skills and fully focussed on customer service.
  
• Professional attitude at all times.
  
• Clear focus on high quality and business profit.
  
• Great team player.
  
• Positive and adaptable to new opportunities.
  
• Play an active role in health and safety and site security.
  
• Clean, tidy appearance.
  
• Act with honesty, integrity and with respect for the company and customers at all times.
  
• 2nd Line Support (necessary)
  
• IT Supervisor experience (desirable)
  
• Sequel skills (very desirable)
  
• Understanding of basic cyber concepts
  
• Driver’s license is required for this role
  

Entry requirements:

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• Full-time employment in a relevant role 
  

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• Level 3 qualifications in STEM subjects (e.g., 2 A Levels, BTEC Diplomas, Apprenticeship, or equivalent) 
  

Working hours:

39 hours per week, 8am - 5pm or 7:30am - 4:30am Monday to Thursday, with one hour early finish on Fridays.

Benefits:

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• Profit share scheme
  
• 4pm finish on Fridays
  
• Pension Scheme
  
• Cycle to work scheme
  
• Staff discount
  
• Opportunity for full time employment after apprenticeship if successful.
  

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!