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We're looking for aService Design & Transition Managerto join one of our high profile clients for a 3 month contract. Hybrid working of 2 days a week in the office.
About the Role
As Service Design & Transition Manager, you will lead a revised service design of an operational service, working closely with stakeholders across multiple organisations. You’ll ensure services are efficient, scalable, and aligned with shareholder expectations.
Key Responsibilities
- Deliver a revised service design backed by shareholder requirements and performance outcomes.
- Engage with stakeholders across partner organisations to ensure alignment and clarity.
- Define and deliver process changes, new RACI models, and supporting OSS/IT requirements.
- Manage the smooth transition from the legacy model to an improved operational framework.
- Communicate strategic plans and progress to senior leadership.
- Champion cultural and operational change across delivery teams.
What You'll Bring
- Strong background in Operational Service Management within telecoms or infrastructure.
- In-depth knowledge of ITIL v4 (certification preferred).
- Strategic mindset with a practical approach to driving service transformation.
- Experience defining SLAs, KPIs, and influencing senior stakeholders.
- Familiarity with OSS systems and infrastructure operations.
Job Reference (763dd0de-6119-11f0-893f-0686a47ba19d)