Shopping Centre Retail Director/Manager

Shopping Centre Operations Director or Manager

Location:Various UK Locations (North West)

Salary:Negotiable depending on experience (circa £60,000 - £80,000) + Excellent Benefits

Hours:Full-time, 40 hours per week (predominantly Monday to Friday - manage your hours based on centre needs)

Work Location:On-site

Full time / Permanent

Remarkable Jobs are recruiting on behalf of a leading global property management organisation.

We are seeking an experienced and drivenShopping Centre Operations Managerto join the team at one of several flagship retail destinations across the UK. This is a rare opportunity to take on a senior leadership role at a large-scale shopping centre that is undergoing transformation and modernisation.

Shopping Centre Operations Manager Role:

As aShopping Centre Operations Manager, you will be responsible for all aspects of day-to-day centre operations, ensuring the smooth running of services, compliance with regulatory standards, and delivering an outstanding visitor and tenant experience. You will also play a pivotal role in tenant engagement, centre transformation projects, and filling vacant retail units to drive commercial performance.

Shopping Centre Operations Manager Key Responsibilities:

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• Lead and manage all operational aspects of the shopping centre including FM, cleaning, security, etc..
• Maintain full compliance with health & safety, environmental and fire regulations
• Drive sustainability initiatives in line with ESG strategy, including energy use, recycling, and waste management
• Oversee and deliver capital and landlord-funded projects including fit-outs and refurbishments
• Build strong relationships with occupiers, service providers, consultants, and internal departments
• Manage service charge and operational budgets effectively, ensuring value for money
• Represent the shopping centre within the local community, including industry groups and local authorities
• Identify and lead opportunities for continuous improvement in service delivery and customer satisfaction
• Actively contact and engage potential retail occupiers to fill vacant units and increase footfall
• Support and align day-to-day centre operations with long-term business transformation strategy
  

   

What They Are Looking For:

Essential:

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• Strong background in operations or facilities management within a retail, commercial, or mixed-use destination
• Experience managing budgets, contracts, and service providers across a large site
• Proven leadership and people management skills
• Familiarity with health & safety, risk management and statutory compliance
• Excellent interpersonal skills with the ability to build rapport with tenants and external stakeholders
  

   

Desirable:

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• Experience with retail leasing or tenant acquisition
• Project management exposure in refurbishment, construction or transformation projects
• IOSH/NEBOSH qualification
• Knowledge of ESG principles in operational settings
  

   

Shopping Centre Operations Manager Key Attributes:

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• Commercially minded and customer focused
• Confident communicator and negotiator
• Resilient, adaptable, and comfortable leading in a fast-paced environment
• Organised and solutions-focused, with a hands-on leadership style
  

   

If you're looking to step into a high-impact, visible role as aShopping Centre Operations Director/ Managerand help shape the future of a major retail destination - we'd love to hear from you.

Apply now!